Summary
Overview
Work History
Education
Timeline
Generic

Se Min (Sam) Lee

Dallas,Texas

Summary

Implementation Specialist with extensive experience at Payroll companies, specializing in client onboarding and project management. Demonstrated success in payroll administration and customer relationship enhancement, resulting in high satisfaction scores. Skilled in configuring time and attendance systems, fostering successful outcomes through collaboration and innovative solutions. Committed to delivering exceptional client experiences.

Overview

11
11
years of professional experience

Work History

Principal Consultant

Oracle
07.2022 - Current
  • Activated clients' Suitepeople systems through collaboration with internal team.
  • Led client engagements to identify system requirements and improve processes.
  • Developed, managed and delivered a range of consultancy services to clients.

Implementation Specialist IV

ADP
Dallas, Texas
08.2021 - 06.2022
  • Facilitated client implementation of time and attendance product, ensuring seamless integration.
  • Consulted with internal and external partners to configure product according to best practices.
  • Assisted in onboarding new hires to accelerate sales and implementation processes.

Implementation Consultant (Benefits)

PAYCOR
01.2021 - 07.2021
  • Managed implementation of Paycor’s Benefit/HR system for new and existing clients.
  • Collaborated with clients to facilitate successful integration of primary and ancillary benefit products.
  • Assisted broker project team in delivering exceptional service to high-priority clients.

Client Success Partner

TRINET
Dallas, Texas
10.2017 - 10.2020
  • Managed business portfolio while fostering positive client relationships.
  • Supported executives and staff with payroll and human resources inquiries.
  • Ensured seamless payroll operations by addressing client questions about W-2s and tax issues.
  • Delivered platform training sessions, offering constructive feedback to IT team.
  • Achieved consistent Net Promoter Score (NPS) targets through exceptional service.
  • Served as primary resource during project, enhancing platform functionality with innovative solutions.
  • Collaborated with colleagues to implement operational improvements now in use.

Technical Support Consultant

ADP
El Paso, Texas
11.2016 - 09.2017
  • Aided internal colleagues with product inquiries, clarifying product operations and capabilities.
  • Conducted new-hire training sessions focused on time clock operation.
  • Communicated process updates to trainers to enhance training effectiveness.
  • Collaborated with Tier 3 teams to report issues and create product-related tickets.
  • Served as subject matter expert for associates and clients, providing guidance on products.
  • Assisted in beta testing of new product updates, facilitating implementation for associates.
  • Mentored new colleagues, fostering skill development and integration into the team.
  • Developed a new support process for technical consultants, improving direct assistance to employees.

Implementation Specialist and Specialist II

ADP
05.2015 - 11.2016
  • Facilitated client implementation of time and attendance product.
  • Offered payroll guidance and walk-through, and ensured good hand-off to customer support team.
  • Collaborated with sales and project managers to ensure completed training and client satisfaction with product.
  • Provided mentorship for interns and newly hired employees.
  • Alleviated escalated clients, engaged product detractors, and provided feedback to leadership.
  • Attended meetings with leadership to improve process of new-hire training and implementation.
  • Helped grow brand new team of 20 employees to 100 employees.
  • Participated in multimillion-dollar project to facilitate ADP implementation for big-chain convenience store.

Assistant Manager Intern

Kohls Department Store
05.2014 - 07.2014

Education

B.B.A. - Finance

UNIVERSITY OF TEXAS AT EL PASO
El Paso, Texas
01.2014

Timeline

Principal Consultant

Oracle
07.2022 - Current

Implementation Specialist IV

ADP
08.2021 - 06.2022

Implementation Consultant (Benefits)

PAYCOR
01.2021 - 07.2021

Client Success Partner

TRINET
10.2017 - 10.2020

Technical Support Consultant

ADP
11.2016 - 09.2017

Implementation Specialist and Specialist II

ADP
05.2015 - 11.2016

Assistant Manager Intern

Kohls Department Store
05.2014 - 07.2014

B.B.A. - Finance

UNIVERSITY OF TEXAS AT EL PASO

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Se Min (Sam) Lee