Nicole Probst
Summary
Well-versed in providing exceptional customer satisfaction. Possesses strong communication and organizational skills necessary for efficient office operations and administrative support. Productive in managing and delivering multiple projects on time.
Overview
9
9
years of professional experience
Work History
Event Designer
Flowers by Brian
01.2022 - Current
- Enhanced event aesthetic by designing creative and engaging visual elements.
- Contributed to company growth by securing new clients through compelling portfolio presentations and positive word-of-mouth referrals from satisfied customers.
- Championed brand consistency across all events by adhering to established guidelines while still bringing fresh perspectives to each project.
- Coordinated with event production teams, ensuring smooth execution of design plans onsite.
Assistant
Flowers by Brian
10.2022 - 11.2024
- Displayed absolute discretion at handling confidential information.
- Edited and proofread letters, emails, and other written work from the owner to ensure 100% accuracy.
- Organized and maintained files, both digital and physical, enhancing data accessibility.
Restaurant Waitress
Whaleneck Enterprises
06.2016 - 10.2021
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of all items and preparation methods to assist guests selection.
- Increased sales of high margin menu items through effective upselling.
- Addressed concerns or complaints quickly to improve service.
- Checked on guests in a timely manner to verify satisfaction from delivery to execution.
Marketing Assistant
East End Hospitality
09.2015 - 08.2016
- Updated social media profiles to engage customers.
- Managed complete database of files, contacts and project materials.
- Arranged Restaurant Grand Opening & Ribbon Cutting ceremony, as well as, private events.
Education
Bachelor of Science - Hospitality Management
SUNY Plattsburgh
05.2015
Skills
- Customer service and satisfaction
- Ability to work well under pressure
- Efficient time management
- Adaptive
- Attention to detail
- Advanced typing skills
Timeline
Assistant
Flowers by Brian
10.2022 - 11.2024
Event Designer
Flowers by Brian
01.2022 - Current
Restaurant Waitress
Whaleneck Enterprises
06.2016 - 10.2021
Marketing Assistant
East End Hospitality
09.2015 - 08.2016
Bachelor of Science - Hospitality Management
SUNY Plattsburgh
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