Tony Perkins
Anchorage,AK
Summary
Experienced Signal Support and IT Technician with a strong background in electronic systems, field service, and end-user support. Skilled in troubleshooting, equipment installation, and preventive maintenance across a wide range of hardware and software platforms. Proven ability to work independently in dynamic environments, managing technical tasks with precision and adherence to safety protocols. Adept at interpreting schematics, resolving complex technical issues, and delivering exceptional customer service. Known for responding quickly to system outages, minimizing downtime, and ensuring optimal performance through proactive support and clear communication.
Overview
6
6
years of professional experience
Work History
Two Way Radio Technician
ARCTICOM
05.2023 - 08.2023
- Diagnosed and repaired complex malfunctions in telecommunications and electronic systems using test meters, polarity probes, circuit diagrams, and precision hand tools.
- Performed functional and performance testing on newly installed or serviced equipment to verify adherence to manufacturer specifications.
- Conducted routine inspections and preventative maintenance to ensure optimal system performance and minimize downtime.
- Interpreted and followed engineering diagrams, work orders, and service manuals to reconfigure circuit layouts and execute system upgrades.
- Provided hands-on training and demonstrations to end users, effectively addressing technical questions and ensuring a smooth handoff.
- Analyzed system data including test readings and trouble reports to determine root cause of issues and define appropriate corrective actions.
- Modified or calibrated equipment to meet user-specific performance requirements or resolve operational issues.
- Installed and routed power, ground, and RF cabling; mounted and aligned antennas based on technical specifications, ensuring signal integrity.
- Installed transmission components including antennas, mounts, surge protectors, transmission lines, connectors, and TMAs (tower-mounted amplifiers).
- Practiced strict adherence to safety protocols and regulatory compliance; completed job safety assessments and documentation consistently.
- Supported cross-functional technical initiatives and provided flexible assistance across departments to meet organizational and customer needs
Desktop Technician
Alaska Communications
04.2023 - 05.2023
- Configured and deployed new desktop systems by imaging PCs and assigning them to end users, ensuring hardware and software were fully operational and compliant with company standards.
- Utilized Microsoft Intune to manage device provisioning, enforce security policies, and streamline remote deployment across the organization.
- Replaced and upgraded aging IT assets, contributing to improved system performance and user satisfaction.
- Administered and supported key enterprise applications including Excel, OneNote, and Zscaler Client Connector, resolving user issues and providing basic training when needed.
- Collaborated with internal IT teams to maintain system uptime, troubleshoot configuration errors, and ensure seamless onboarding for new users.
- Maintained accurate records of device deployment and service logs to support compliance and auditing processes.
UHF/VHF Electronic Technician
Crown consulting
02.2023 - 03.2023
- Led pre-installation planning meetings to align stakeholders on scope, timelines, and technical requirements for system upgrades.
- Safely removed and disposed of legacy communication equipment in compliance with environmental and safety regulations.
- Coordinated scheduled frequency outages to minimize operational disruption during service transitions.
- Installed and configured new radio racks, RF equipment, and government-furnished electronics (GFE), ensuring proper fit and functionality.
- Upgraded site infrastructure by installing and retrofitting conduit systems and cable trays to support new equipment layouts.
- Removed and replaced antennas, mounted junction boxes, and completed physical installation of communications components to spec.
- Performed comprehensive electronics testing and validation procedures to confirm system integrity and operational readiness.
- Adapted to evolving site conditions and supported additional technical duties as needed to meet project goals and customer expectations.
CBRN Specialist
U.S. Army
12.2021 - 01.2023
- Managed inventory of specialized equipment and supplies, ensuring accurate tracking, availability, and compliance with operational standards.
- Participated in technical briefings and completed certification training in Chemical, Biological, Radiological, and Nuclear (CBRN) protocols, highlighting a strong understanding of safety, containment, and decontamination procedures.
- Issued, tracked, and maintained equipment for all personnel in the unit, demonstrating strong organizational and accountability skills.
- Created and submitted detailed reports and administrative documentation in coordination with command staff, maintaining accuracy under pressure.
- Maintained a clean, orderly workspace and upheld operational readiness standards across all assigned duties.
- Operated a variety of military vehicles safely under varying conditions, showcasing adaptability and responsibility in field operations.
Signal Support Systems Specialist
US ARMY
01.2019 - 01.2023
- Delivered high-level technical support to end users, resolving over 100+ service requests involving hardware, software, and network-related issues.
- Built and maintained strong relationships with internal clients, providing responsive, solutions-focused support that contributed to increased service effectiveness.
- Installed, configured, and tested audiovisual systems, laptops, video conferencing tools, and wireless network equipment, ensuring operational readiness for daily missions.
- Managed and maintained IT infrastructure, including server rooms and secure communication systems, with a focus on uptime and reliability.
- Created new user accounts, managed permissions, and configured access to servers and enterprise applications, supporting both onboarding and operational continuity.
- Conducted thorough diagnostics, including performance, functionality, and security tests on computers and communication equipment.
- Collaborated with leadership to plan and implement IT strategies that supported organizational goals, including logistics, scheduling, and long-term technology planning.
- Utilized de-escalation techniques and strong interpersonal communication to resolve user concerns, maintaining high levels of customer satisfaction under pressure.
- Performed hardware/software deployments and ensured full system functionality for new personnel and mission-critical tasks.
Customer Service
US ARMY
01.2019 - 01.2023
- Restocking inventory and coordinating with coworkers
- Supplying information in accordance with customers' needs and demands
- Take phone calls from customers and respond to them
- Being responsible for accurately describing products to customers and explaining all aspects of product care
- Customers have given me positive feedback
- Update account information to keep customer records up to date
- Amplifying social connections
- Help customers with their problems
Truck Driver (OTR)
CRST The Transportation Solution, Inc.
11.2017 - 03.2018
- OTR no touch
Education
Lindenwood University
12.2016
Highschool -
North Cobb Highschool
Kennesaw, GA12.2014
Skills
- Electronic System Troubleshooting
- Equipment Installation & Maintenance
- Circuit Diagrams & Schematic Interpretation
- Diagnostic Testing & Calibration
- Preventative Maintenance
- System Upgrades & Modifications
- RF, UHF/VHF, and Microwave Equipment
- Power, Ground, and Coaxial Cabling
- Antenna Alignment & Replacement
- Field-Based Technical Assistance
- On-site Equipment Demonstrations
- Safety Compliance & Protocol Adherence
Awards
- ARMED FORCES SERVICE MEDAL, 01/01/22, The AFSM is a deployed service medal that is presented to those service members who engage in 'significant activity' for which no other U.S. campaign or service medal is authorized.
- ARMY GOOD CONDUCT MEDAL, 03/01/22, It is awarded for exemplary behavior, efficiency, and fidelity in active Federal military service. It is awarded on a selective basis to each Soldier who distinguishes himself or herself from among his or her fellow Soldiers by their exemplary conduct, efficiency, and fidelity throughout a specified period of continuous enlisted active Federal military service.
- NATIONAL DEFENSE SERVICE MEDAL, 01/01/19, It is awarded to every member of the US Armed Forces who has served during any one of four specified periods of armed conflict or national emergency from June 27, 1950 through the present.
Timeline
Two Way Radio Technician
ARCTICOM
05.2023 - 08.2023
Desktop Technician
Alaska Communications
04.2023 - 05.2023
UHF/VHF Electronic Technician
Crown consulting
02.2023 - 03.2023
CBRN Specialist
U.S. Army
12.2021 - 01.2023
Signal Support Systems Specialist
US ARMY
01.2019 - 01.2023
Customer Service
US ARMY
01.2019 - 01.2023
Truck Driver (OTR)
CRST The Transportation Solution, Inc.
11.2017 - 03.2018
Highschool -
North Cobb Highschool
Lindenwood University
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