Kenneth Lisenbe
Weaverville,NC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Store Manager
American Eagle Outfitters, Inc
10.2014 - 10.2016
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Veterinary Assistant
ASPCA Spay/Neuter Alliance
03.2023 - 11.2023
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Improved client relations through effective communication and education on pet health needs.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Intake Supervisor, Recovery Technician
Texas Humane Heroes
04.2021 - 03.2023
- Provided client's pet assessment upon admission and discharge.
- Cared for animals in post-operative recovery by monitoring vital signs and progress.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
Professional Dog Trainer
Petsmart, PetSuites
06.2018 - 10.2022
- Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
Education
Certification of Massage Therapy - Massage Therapy
Cortiva Institute - Chicago
Chicago, IL06.2008
High School Diploma -
Sanderson High School
Raleigh, NC06.1995
Skills
- Coordinating Care
- Verbal and Written Communication
- Community Re-entry Planning
- Physical Condition Assessments
- Rapport Building
- Employee Training
- Problem Solving
- Adaptability and Flexibility
- Critical Thinking
- Decision Making
- Encouragement and Motivation
- Medication Administration
- Intake Assessment
Timeline
Veterinary Assistant
ASPCA Spay/Neuter Alliance
03.2023 - 11.2023
Intake Supervisor, Recovery Technician
Texas Humane Heroes
04.2021 - 03.2023
Professional Dog Trainer
Petsmart, PetSuites
06.2018 - 10.2022
Store Manager
American Eagle Outfitters, Inc
10.2014 - 10.2016
Certification of Massage Therapy - Massage Therapy
Cortiva Institute - Chicago
High School Diploma -
Sanderson High School