Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager
Katelyn McCall

Katelyn McCall

Erie,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Store Associate

Aldi
Erie, PA
01.2022 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Kept safe and clean work environment.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Merchandise Associate

Walt Disney World Company
Orlando, Florida
08.2021 - 01.2022
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Greeted, serviced and thanked all guests.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered guests questions regarding store merchandise, department information and pricing.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities

Store Cashier

Aldi
Pittsburgh, PA
01.2020 - 08.2021
  • Greeted customers and responded to requests for information.
  • Processed hundreds of credit card, EBT, and gift certificate payments with electronic computer system per day.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Assisted with purchasing decisions and located merchandise for customers.
  • Lifted up to 40 pounds at once and used pallet jack to transport merchandise throughout store

Food and Beverage Associate

Walt Disney World Company
Orlando, Florida
01.2019 - 06.2019
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Trained new staff members on company policies and procedures.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.

Receptionist

Humes Chrysler Jeep Dodge Ram
Waterford, PA
11.2015 - 08.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Scanned, faxed, and organized documents.
  • Issued inspection stickers in timely manners.

Education

Bachelor of Science - Psychology

University of Pittsburgh
Pittsburgh, PA
05.2022

Skills

  • Exceeding Customer Expectations
  • Flexible Hours
  • Instruction Writing
  • Analytical Thinking
  • Independent Judgement
  • Data Analysis
  • Coordinating Care
  • Customer Inquiries
  • Phone Inquiries
  • Providing Feedback
  • Psychological Issues

Accomplishments

  • Member of National Honors Society
  • Member of Health and Science Bison Ambassador
  • Member of National Society of High School Scholars
  • Principal's Honors Award 2013-2017
  • Perfect Attendance 2013-2014

Timeline

Store Associate

Aldi
01.2022 - Current

Merchandise Associate

Walt Disney World Company
08.2021 - 01.2022

Store Cashier

Aldi
01.2020 - 08.2021

Food and Beverage Associate

Walt Disney World Company
01.2019 - 06.2019

Receptionist

Humes Chrysler Jeep Dodge Ram
11.2015 - 08.2018

Bachelor of Science - Psychology

University of Pittsburgh

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Katelyn McCall