Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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James Bell

Leander,TX

Summary

Seasoned IT manager experienced in developing applications, databases and cloud computing solutions. Dynamic professional with proven troubleshooting and debugging capabilities for resolving complex technical issues.

Overview

16
16
years of professional experience

Work History

IT Manager

OHT Partners
11.2021 - Current
  • Built and managed internal IT Department for 500 employees.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.

Service Desk Analyst

DPR Construction
06.2018 - 11.2021
  • Developed and deployed "IT Assistant" Chat Bot, designed IT process improvements, and managed ITIL automations and APIs.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as primary point of contact for all IT-related queries within organization, directing users to appropriate resources when necessary.
  • Automated Scripts - IT Management Solutions: Implemented monthly automated scripts using Power Automate for IT management tasks, including license management, compromised accounts process, and IT process improvements
  • IT Process Improvements: Closed over 17,000 incidents, reducing response times from 48 hours to less than 30 minutes, and created 43 active solutions for known issues., Conducted Unix system administration scripting and provided employee system support.

Computer Support Technician

Harford County Public Schools
06.2017 - 06.2018
  • Administered and maintained over 1500 systems, providing responsive software and hardware support to ensure smooth operations.
  • Supported business continuity efforts by creating backup strategies for critical data storage systems and testing their effectiveness regularly.
  • Optimized computer performance through regular system cleanups, driver updates, and hardware upgrades when necessary.

Systems Technician

F2Onsite, World Wide Tech Services
09.2016 - 01.2017
  • Provided onsite hardware and software diagnosis and resolution, facilitating issue tracking and resolution via enterprise portal.
  • Submitted daily paperwork to record completed jobs and related information.
  • Improved system efficiency by optimizing hardware and software configurations.
  • Managed 6-10 calls per day.

IT Assistant

Sotera Defense Solutions
04.2013 - 06.2013
  • Assisted in network maintenance, ensuring smooth connectivity for all users.
  • Optimized hardware performance through regular maintenance checks and upgrades when necessary.
  • Maintained network for 350 employees and 400 devices

Computer Technician

Computer Works
05.2008 - 09.2008
  • Provided hardware and software support, including malware removal, system customization, and hardware repairs.
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.

Education

Data Analytics And Visualization Bootcamp - Data Analytics And Visualization

University of Texas
Austin, Bootcamp, TX
06.2021

Bachelor of Science - Computer Science, Mathematics

Texas State University
San Marcos, TX
05.2016

Skills

  • Software Installation
  • Helpdesk support
  • Incident Management
  • Information Security
  • Supplier management
  • Business process improvement
  • Application support
  • Customer Support

Accomplishments

  • Built and managed an internal IT Department for 500 employees.
  • Designer and engineer of multiple Microservices, improving efficiency through automation.

Timeline

IT Manager

OHT Partners
11.2021 - Current

Service Desk Analyst

DPR Construction
06.2018 - 11.2021

Computer Support Technician

Harford County Public Schools
06.2017 - 06.2018

Systems Technician

F2Onsite, World Wide Tech Services
09.2016 - 01.2017

IT Assistant

Sotera Defense Solutions
04.2013 - 06.2013

Computer Technician

Computer Works
05.2008 - 09.2008

Data Analytics And Visualization Bootcamp - Data Analytics And Visualization

University of Texas

Bachelor of Science - Computer Science, Mathematics

Texas State University

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James Bell