ELIE NYEMBO
Brentwood,TN
Summary
Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic, and diplomatic in building consensus and spearheading teams. Specialize in Management, System Administration, planning, and implementation. Demonstrates expertise in vdi, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes. Talented professional with several years driving revenue growth by successfully leading new product launches and market research initiatives. Accomplished at handling changing company, customer, and project demands. Practiced at keeping team morale high while meeting aggressive deadlines and completing complex project requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Manager
Traditions Health Care
Nashville
- Current
- Manage a team of 6 IT professionals, providing leadership and guidance
- Created the company’s first knowledge base for IT, streamlining information access
- Led a tablet project, successfully imaging and programming 734 tablets for nurses in the field within a tight 3-week deadline
- Developed a ticket system using Power Apps and Forms for facilities to report office and building-based issues.
Associate IT Manager/IT Director
Finn Partners
Nashville
01.2022 - 03.2024
- Managed day-to-day operations, monitoring, and problem-solving
- Oversaw onboarding and offboarding processes
- Administered Azure AD and performed migrations
- Created and maintained employee email accounts
- Provided third-level problem identification, diagnosis, and resolution.
IT Engineer/System Administrator (Contract)
Elimington Properties
01.2022 - 03.2022
- Handled onboarding and offboarding procedures
- Administered Azure AD and managed employee profiles
- Created and maintained employee email accounts
- Managed day-to-day operations, monitoring, and problem-solving.
System Administrator (Contract)
HCA
11.2021 - 01.2022
- Supported the customer organization in planning and delivering IT services
- Installed, configured, and maintained hardware and software in a Windows Server environment
- Provided support for IT system implementation, troubleshooting, and maintenance.
System Administrator (Contract)
United Health Care System
07.2020 - 11.2021
- Executed onboarding for new employees through AD and Windows Admin Portal
- Created and maintained employee profiles
- Resolved network and VPN issues
- Managed company passwords, performed password resets, and account disablement.
System Administrator
Design Conveyor Systems
07.2020 - 07.2020
- Executed onboarding for new employees through AD and Windows Admin Portal
- Created and maintained employee profiles
- Implemented a new ticketing system from Freshdesk to ServiceNow.
Junior System Administrator
Scientific Games
04.2019 - 07.2020
- Assisted in wireless networking and troubleshooting
- Responded to trouble tickets and resolved network issues
- Created troubleshooting tools for Cisco VPN.
Education
Bachelor of Science - Computer Science
Ohio Christian University
Skills
- Team Collaboration
- Risk Mitigation Planning
- Information Confidentiality
- Application Support
- Team Development
- IT Service Management
- Documentation and Reporting
- Technical Troubleshooting
- Virtualization
- Network Administration
- Documentation Management
- Disaster Recovery
- Software Development
- Technical Leadership
- Agile Work Processes
- Written Communication
- Expense Analysis
- Software Licenses Procurement
- Continuous Improvement
- User Support
- Department Management
- Infrastructure Development
- Decision-Making
- Technology Integration
- Problem-Solving Abilities
- Interpersonal Skills
- Project Planning
- Analytical Thinking
- Analytical Skills
- Task Prioritization
- Effective Communication
- Excellent Communication
- Product Development
- Infrastructure Planning
- Budget Control
- Equipment Procurement
- Teamwork and Collaboration
- Project Leadership
- Windows 10,365,11
- Goal Setting
- Adaptability and Flexibility
- Requirements Analysis
- Professional Demeanor
- Staff Hiring
- Time Management Abilities
- Budget Administration
- Team Building
- Adaptability
- Organizational Skills
- Multitasking
- System Integration
- Scope Definition
- Active Listening
- Relationship Building
- Professionalism
- Attention to Detail
- Project Coordination
- Problem-Solving Aptitude
- Reliability
- Problem-Solving
- Interpersonal Communication
- Self Motivation
- Operational Reporting
- Security Improvements
- Technical solution development
- Hardware troubleshooting
- Help Desk Software
- New program installations
- Helpdesk operations
- Hardware and software installation
- Virtualization Technologies
- Hardware expertise
- System monitoring
- Active Directory
- Program installations
- Storage Management
- Technical Support
- System updates
- Mobile Device Management
- Software Installation
- Vendor coordination
- Diagnosing issues
- Equipment management
- Device configuration
- Incident Management
- Detailed documentation
- Support policy development
- Software troubleshooting
- Hardware diagnostics
- Service desk team supervision
- End-user support
- Performance evaluation conduction
- Report Analysis
- SLA management
- System implementation
- End-User Training
- CRM Software
- Service Desk Team Management
- Helpdesk support coordination
- Remote Support
- System Administration
- Ticket tracking
Certification
- CompTIA A+
- CompTIA Net+
Timeline
Associate IT Manager/IT Director
Finn Partners
01.2022 - 03.2024
IT Engineer/System Administrator (Contract)
Elimington Properties
01.2022 - 03.2022
System Administrator (Contract)
HCA
11.2021 - 01.2022
System Administrator (Contract)
United Health Care System
07.2020 - 11.2021
System Administrator
Design Conveyor Systems
07.2020 - 07.2020
Junior System Administrator
Scientific Games
04.2019 - 07.2020
IT Manager
Traditions Health Care
- Current
Bachelor of Science - Computer Science
Ohio Christian University