George Morris
Round Rock,TX
Summary
Dedicated technical consultant with experience in healthcare IT and EMR support. Known for exceptional customer service and technical problem-solving, contributing to the seamless operation of Microsoft 365 environments as well as local on premise environments.
Overview
3
3
years of professional experience
Work History
Technical Consultant
Centre Technologies
07.2024 - 07.2025
- Healthcare IT & EMR support; PACS, DICOM, Modalities
- Administer Azure Active Directory (Entra ID), MFA policies, and Conditional Access configurations
- Troubleshoot advanced Microsoft 365 issues including mail flow, hybrid configurations, and SharePoint permissions
- Investigate security incidents including compromised accounts and phishing remediation
- Support Windows Server environments including user provisioning, GPO troubleshooting, and file share permissions
- Diagnose and resolve networking issues involving DNS, DHCP, VPNs, and VLANs.
Help Desk Technician
Centre Technologies
10.2022 - 07.2024
- Supported Microsoft 365 user administration and basic mailbox troubleshooting
- Performed workstation imaging, deployment, and hardware troubleshooting
- Delivered professional customer service while meeting SLA response and resolution targets
- Maintain detailed documentation and contribute to internal knowledge base improvements
- Printer & Peripheral support.
- Assisted users with VPN connectivity and remote access issues
Education
Bachelor of Science - Information Technology
Towson University
Towson, MD08-2021
Skills
- Operating Systems: Windows 10/11, Windows Server, MacOS
- Active Directory: User/Group Management, Password Policies, Account Troubleshooting, GPO and Security Group Fundamentals
- Cloud: AZ 900 Certificate, MS Administration, Azure AD (Entra ID), License Management, MFA, Conditional Access Hybrid Awareness
- Network: TCP/IP Understanding, DNS & DHCP Troubleshooting, VLAN/VLAN Trunking, Network Peripherals & Printers
- Security: Phishing Remediation, Account Compromise Response, BitLocker, Sentinel1, RBAC, Conditional Access
- IT Healthcare/Compliance: Experience with IT Standards and audit-controlled environments, HIPAA-Compliant device support, Understanding of modalities and routes, EMR and PICOM familiarity
Timeline
Technical Consultant
Centre Technologies
07.2024 - 07.2025
Help Desk Technician
Centre Technologies
10.2022 - 07.2024
Bachelor of Science - Information Technology
Towson University