Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Feier

Lakewood,United States

Summary

Dedicated and detail-oriented professional with over 5 years of experience in customer service, logistics, and retail operations. Demonstrated proficiency in leveraging IT systems to improve efficiency and user experience. Strong problem-solving skills with a track record of identifying and resolving technical issues. Known for excellent interpersonal communication and a strong commitment to customer satisfaction. Seeking to leverage these skills as a Service Desk Analyst to help drive technology optimization and end-user support.

Overview

8
8
years of professional experience

Work History

Inside Cook

Blackjack Pizza
05.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Front Store Associate

CVS Pharmacy
09.2022 - Current
  • Accepting and processing purchases via POS registers in a professional, timely manner while engaging with customers.
  • Assisting customers in locating desired items, answered any questions, and provided product information.
  • Processing online orders and communicated with customers regarding specific orders and delivery issues
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools.

Omni Fulfillment

Kohl's
09.2021 - 08.2022
  • Monitored and fulfilled online orders with in-store merchandise in a timely manner and packed the orders according to packaging requirements.
  • Communicated the completion of orders and handled system reporting; assisted with general operations, organization, and maintenance of online stock including cancellation of transactions/orders via phone call with the customers and within the system of handheld devices.
  • Completed all ship-from-store and Buy Online Pickup in Store (BOPIS) activities.
  • Tracked overages and shortages; updated shipment check-in.

Inbound Cargo Specialist

United States Air Force
12.2018 - 04.2020
  • Collaborated with freight forwarders for customs clearance of international shipments
  • Interfaced with vendors and customers to ensure timely delivery of cargo
  • Coordinated with trucking companies for the pickup and delivery of cargo
  • Ensured cargo was handled according to all safety regulations

Personal Property Technician

United States Air Force
03.2018 - 11.2018
  • Coordinated the transfer of personal property items between locations
  • Maintained records of all transactions and documents
  • Proven track record of successfully resolving customer issues in a timely manner
  • Excellent communication skills, both written and verbal

Passenger Travel Clerk

United States Air Force
11.2017 - 02.2018
  • Assisted customers in booking flights, car rentals, and hotel accommodations
  • Responsible for ensuring accuracy of customer bookings and ensuring customer satisfaction
  • Worked as a passenger travel clerk to provide assistance to customers with their travel plans
  • Processed payments of customers and ensured that all payments were accurately recorded

Education

High School Diploma - High School

Bear Creek High School
Lakewood, CO
05.2016

Bachelor of Science - Information Technology

Colorado State University
Aurora, CO
01-2025

Skills

  • Customer Service

  • Time Management

  • Work Ethic

  • Problem-Solving

  • Adaptability

  • Collaboration

  • Responsibility

  • Teamwork

  • Emotional Intelligence

  • Customer service

  • Critical thinking

  • Active listening

Timeline

Inside Cook

Blackjack Pizza
05.2024 - Current

Front Store Associate

CVS Pharmacy
09.2022 - Current

Omni Fulfillment

Kohl's
09.2021 - 08.2022

Inbound Cargo Specialist

United States Air Force
12.2018 - 04.2020

Personal Property Technician

United States Air Force
03.2018 - 11.2018

Passenger Travel Clerk

United States Air Force
11.2017 - 02.2018

High School Diploma - High School

Bear Creek High School

Bachelor of Science - Information Technology

Colorado State University

Similar Profiles

CREATE PROFILE