Amber Diaz-Soto

Inside Sales/Inside Sales Support Manager

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations, and committed to continual improvement.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed and maintained courteous and effective working relationships.
• Mentored junior staff, fostering professional growth and enhancing team capabilities.
• Reviewed and updated internal databases to improve data accuracy and usability, enabling more efficient order processing and stronger team support.

Inside Sales Support - (7/2022-1/2023)

• Supported inside sales operations through accurate order entry, tracking, and customer communication across multiple platforms.
• Served as a customer contact for order status, shipment updates, inventory availability, and issue resolution.
• Managed inventory coordination and communicated lead times, backorders, and alternatives to customers.
• Processed RMAs and returns in compliance with company procedures.
• Handled a multi-line phone system while maintaining high levels of professionalism, responsiveness, and trust.
• Collaborated cross-functionally to ensure order accuracy, timely fulfillment, and customer satisfaction.
• Resolved customer inquiries through effective communication and problem-solving skills.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Served as a regular pickup associate while also managing the pickup department when manager was not available. Help resolve any issue with customer order. Job consist of online grocery picking and pick up today of general merchandise.
• Train all new associates
• Review daily orders and print daily assignment sheets
• Pick quota of 100 items per hour
• All picks and orders are due on time with no issues
• Quality check each customer order in compliance with osha and company regulations
• Use a tc70 scanner to look up and itemize customer orders
• Pick all general merchandise and groceries for customers

• Provides oversight for intake of donations and warehousing distribution. Work includes training new associates along with communicating closely with management.
• Train all new production employees
• Pricing donations within the company stipulated guidelines
• Assisting customers with questions
• Assignment of inventory on the sales floor with a daily quota of 125 pieces

• Seasonal help that concentrated on maintaining the concert venue safe and clean for guests.
• Set-up for the entertainment at the venue (tables & chairs)
• Clean and monitor the bathrooms
• On-call during the concert to attend to any type of immediate request needed by guest services

• Provides oversight to all staff associates and works closely with senior management. Work includes training new associates along with managing the store operations.
• Train all new employees
• Balancing the register drops and preparing the banking deposits
• Assisting customers with questions, purchases, access to fitting rooms
• Ensuring product prices were up to date and correct in the cash system
• Unloading new merchandise from vendor trucks and unpacking and stocking the sales floor