Rebecca Manzo
Fate,TX
Summary
Managed multiple concurrent projects, consistently delivering high-quality results and maintaining a reputation for excellence in account management.
Overview
20
20
years of professional experience
Work History
INSIDE SALES MANAGER
Boise Cascade
Lancaster, TX
01.2025 - Current
- Directed inside sales team to surpass quarterly revenue targets through strategic planning and execution.
- Designed and implemented training programs to elevate product knowledge and sales techniques among team members.
- Evaluated customer feedback and market trends to enhance sales strategies.
- Established standard operating procedures to enhance communication and track sales performance metrics.
- Developed and managed budgets and sales goals to drive financial performance.
- Evaluated sales data and market trends to uncover new business opportunities.
- Oversaw comprehensive sales process, encompassing lead generation, pipeline management, deal closure, and account management.
INSIDE SALES MANAGER
American Building Supply, Inc.
Coppell, TX
03.2011 - 01.2025
- Assisted in the development of annual budgets for the Inside Sales department, ensuring alignment with overall company objectives.
- Managed the Inside Sales pipeline, ensuring a steady flow of qualified leads for the sales team to close deals effectively.
- Provided regular reports on team performance to senior management, highlighting successes and challenges faced by the department.
- Evaluated team performance regularly, identifying areas for improvement and coaching as needed.
- Prioritized high-potential accounts by analyzing purchase history patterns and identifying upsell opportunities.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
- Managed a team of inside sales representatives, ensuring consistent achievement of sales goals.
- Created an environment that encouraged collaboration among team members, fostering a positive working culture focused on achieving results together.
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Oversaw team of 14 inside sales representatives and led staff to exceed sales goals.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
DEPARTMENT MANAGER/ASST. MANAGER
Lowe's Companies, Inc.
Corona, CA
01.2006 - 03.2011
- Provided regular reports on team performance to senior management, highlighting successes and challenges faced by the department.
- Organized and led staff meetings to share progress, establish goals, and provide additional resources to keep team members on target.
- Evaluated team performance regularly, identifying areas for improvement and coaching as needed.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Developed and implemented strategies to increase sales and improve customer service.
- Developed and enforced policies and procedures for compliance with company policies.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
Education
Associate of Science - Business
RCC
Norco, CA06.2006
Skills
- Oversaw comprehensive account management processes to ensure client satisfaction
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Directed crisis management initiatives to ensure swift resolution and minimize impact
- Formulated strategic plans to drive organizational objectives
- Facilitated clear communication among team members Supported colleagues in expressing ideas effectively Assisted in resolving conflicts through diplomatic dialogue
- Pinpointed and addressed critical issues to ensure operational efficiency
- Implemented a strategic and results-oriented approach to account management
- Executed operations with integrity and adherence to ethical standards
- Maintained operational excellence by ensuring adherence to professional standards
- Demonstrated leadership through effective communication and strategic decision-making
- Demonstrated expertise in identifying and capitalizing on new business opportunities
- Cultivated and sustained strong relationships with external suppliers, clients, and internal stakeholders
- Conducted thorough evaluations and made informed decisions to enhance operational efficiency
- Thrived in dynamic and rapidly changing environments, adapting strategies to meet evolving challenges
- Cultivated and strengthened customer relationships to enhance loyalty and retention
- Facilitated leadership development initiatives to enhance team capabilities
- Spearheaded initiatives for new business development to drive company growth
- Directed sales team operations to achieve strategic objectives
- Cultivated strategic partnerships to enhance business growth
- Leveraged extensive market knowledge to inform strategic decision-making
Timeline
INSIDE SALES MANAGER
Boise Cascade
01.2025 - Current
INSIDE SALES MANAGER
American Building Supply, Inc.
03.2011 - 01.2025
DEPARTMENT MANAGER/ASST. MANAGER
Lowe's Companies, Inc.
01.2006 - 03.2011
Associate of Science - Business
RCC