Summary
Overview
Work History
Education
Skills
Certification
Languages
Links
Timeline
GeneralManager

Jon Esce

Aberdeen,MD

Summary

Leveraged expertise in team development and operational strategies to achieve organizational goals and improve overall performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

MobilityWorks
Baltimore, MD
06.2023 - Current
  • Lead all store operations including sales, service, rentals, and customer experience.
  • Drive performance through KPIs, team coaching, and strategic planning.
  • Collaborate with regional leadership to align goals and improve profitability.
  • Champion employee engagement and customer satisfaction initiatives.
  • Oversee budget management, cost reduction strategies, and revenue growth.
  • Manage recruitment, training, and development of staff to build a high-performing team.
  • Ensure compliance with safety and operational standards across all departments.

Facility Director

4MyCity.us, Non-Profit Organization. Environmental at Sustainability.Mo
Baltimore, MD
07.2021 - 06.2023
  • Managed staff of five and over 100 volunteers for sustainability education and outreach.
  • Oversaw $5 million in equipment and facility for effective food distribution.
  • Supported distribution of over 75 million pounds of food in 2021, serving an estimated 62 million meals.
  • Secured several million dollars in new contracts, logistics, and distribution for cost savings.
  • Strengthened public messaging of “Zero Waste to Zero Hunger” to support community needs.
  • Expanded community outreach programs and managed social media fundraising.
  • Developed partnerships with wholesalers and distributors to reduce food waste.
  • Planned and managed resources for large-scale product distribution and cost-saving measures.

Fleet Manager

Lang Septic/ Bobby’s Portable Restrooms
Joppa, MD
01.2022 - 01.2023

Manage over 30 fleet pump trucks and hook trucks as well as oversee drivers and routes daily.

Assign and Monitor drivers and routes daily for efficiency.

Assist in route delivery and planning for large events and executive tailor restrooms.

Audit routes and commercial units for drivers accuracy and efficiency.

Multi-Store Manager

La-Z-Boy Furniture Galleries
Bel Air, MD
11.2012 - 02.2021
  • Exceeded company goals in delivering operating profit by an average of 8% over LY and AOP.
  • Surpassed sales goals in $3-6 million stores by 5% per quarter.
  • Built and led teams of 10-20 members and 6-12 direct report managers/designers.
  • Managed staffing, recruiting, hiring, onboarding, and personnel training.
  • Maintained high staff retention and positive work environment through recognition and encouragement.
  • Merchandised stores to seasonal guidelines for effective marketing and sales growth.
  • Delivered positive growth results for 8 years with staff retention near 100%.

Multi-Store Manager

Payless ShoeSource
06.2007 - 11.2012
  • Managed high-volume stores across multiple states, surpassing sales targets annually.
  • Streamlined operations, improved compliance, and led staff development initiatives.

Education

Bachelor of Arts - Buisness Administration

Jacksonville State University
Jacksonville, AL

Skills

Supported daily office operations by managing schedules, coordinating meetings, and maintaining organized records

Assisted in managing supply chain operations to support timely delivery of products Collaborated with team members to streamline processes and improve efficiency Supported inventory management to maintain optimal stock levels

Demonstrated expertise in various technical applications and tools

Assisted in gathering and analyzing market data to support decision-making processes Collaborated with teams to identify consumer trends and preferences Contributed to the development of marketing strategies based on research findings

Led B2B sales initiatives, driving strategic partnerships and revenue growth

Assisted in managing facilities budget to support operational needs Collaborated with teams to track expenses and identify cost-saving opportunities Provided administrative support for budget-related documentation

Assisted in training sessions to enhance team skills Supported new employees in understanding company processes Contributed to the development of training materials for various programs

Directed sales team operations to achieve revenue targets and enhance market presence

Executed sales closing strategies to secure client commitments

Spearheaded project coordination efforts to ensure timely completion of deliverables

Enhanced team performance by delivering targeted mentoring that improved skills and productivity

Surpassed sales targets through strategic planning and execution

Streamlined processes to enhance operational efficiency

Drove sales initiatives within automotive industry, enhancing market presence

Assisted in conducting product demonstrations to showcase features and benefits Supported sales teams by providing product knowledge during client presentations Collaborated with marketing to create engaging demo materials

Assisted in processing payroll for employees on a bi-weekly basis Supported the maintenance of accurate payroll records and documentation Helped resolve payroll discrepancies and inquiries from staff

Demonstrated meticulous attention to detail in all tasks and projects

Facilitated community engagement initiatives to foster collaboration and inclusivity

Facilitated leadership development initiatives to enhance team capabilities

Oversaw organizational budget management to ensure financial stability and resource allocation

Assisted in daily dealership operations to maintain efficient workflow Supported team members in achieving customer satisfaction goals Contributed to inventory management processes to ensure product availability

Directed strategic initiatives and decision-making processes at senior leadership level

Assisted in developing sales training programs to enhance team performance Supported team members in achieving sales targets through coaching and feedback Facilitated role-playing exercises to improve sales techniques

Facilitated effective communication through active listening techniques

Assisted teams in utilizing Salesforce Cloud for project management tasks Supported data entry and reporting functions to enhance team efficiency Collaborated with colleagues to troubleshoot issues and improve user experience

Assisted in managing learning management systems to support user training needs Helped maintain system functionality and user access Provided technical support to users for troubleshooting issues

Oversaw comprehensive expense management processes to ensure budget adherence

Executed comprehensive accounting and finance functions to ensure accurate financial reporting

Assisted in managing territory sales activities to support team objectives Collaborated with team members to identify customer needs and provide solutions Contributed to maintaining customer relationships through regular follow-ups

Assisted teams in utilizing CRM systems to enhance customer interactions Supported data entry and management to maintain accurate customer records Helped troubleshoot issues to improve system functionality

Implemented cost control measures to optimize budget efficiency

Spearheaded initiatives for continuous improvement across operational processes

Led performance improvement initiatives to enhance operational efficiency

Assisted teams in completing projects by fostering open communication and cooperation Supported collaborative efforts to achieve shared goals and objectives Contributed to team success through active participation in group discussions

Analyzed and evaluated key performance indicators to drive strategic decision-making

Assisted with Adobe software tasks to support project completion and team objectives

Applied analytical thinking to evaluate complex problems and develop effective solutions

Oversaw comprehensive account management processes to enhance client relationships

Executed sourcing strategies to identify and engage potential candidates

Assisted individuals with transportation needs by coordinating paratransit services Supported clients in navigating scheduling and route options Provided timely responses to inquiries regarding service availability

Utilized Microsoft Outlook to manage email communications and schedule appointments efficiently

Operated dozer equipment to assist with earthmoving and site preparation tasks efficiently

Assisted users in navigating Microsoft Word features Supported document formatting and editing tasks Helped teams collaborate effectively on shared documents

Assisted in various construction tasks to support project completion Collaborated with team members to maintain safety standards on site Contributed to the organization of materials and tools for efficient workflow

Executed comprehensive equipment maintenance protocols to ensure optimal functionality

Executed outside sales strategies to drive revenue growth and expand market presence

Executed maintenance protocols to ensure optimal functionality of equipment

Assisted in managing property operations to maintain tenant satisfaction Supported maintenance teams in addressing tenant requests promptly Coordinated property inspections to ensure compliance with regulations

Executed Oracle database management and optimization tasks to enhance system performance

Assisted in developing B2B strategies to enhance client engagement Supported teams in executing marketing campaigns targeting business clients Contributed to maintaining strong relationships with key stakeholders

Leveraged Microsoft PowerPoint to design and deliver impactful presentations

Facilitated client interactions to enhance relationship management

Assisted in managing daily operations to support business objectives Collaborated with team members to streamline processes and improve efficiency Provided administrative support to enhance project coordination

Directed problem management initiatives to resolve issues efficiently

Crafted comprehensive proposals to secure project funding and stakeholder approval

Assisted in conducting door-to-door outreach to engage community members Supported team efforts in promoting services and gathering feedback Facilitated communication between residents and service providers

Assisted clients in selecting appropriate software solutions Supported sales teams in achieving targets through effective communication Facilitated product demonstrations to enhance customer understanding

Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules

Executed applicant tracking system (ATS) management to streamline recruitment processes

Executed cash handling procedures to ensure accurate financial transactions

Facilitated cross-functional communication to enhance collaboration among teams

Demonstrated expertise in financial analysis and strategic decision-making

Fostered team motivation through strategic leadership initiatives

Engineered and programmed robotic systems for enhanced automation

Assisted in installation and maintenance of HVAC systems Supported troubleshooting efforts to resolve system malfunctions Collaborated with team members to ensure timely project completion

Executed implementation of process improvement standards to enhance operational efficiency

Facilitated cross-functional collaboration to enhance project outcomes

Executed technical sales strategies to drive product adoption and revenue growth

Assisted in creating data visualizations using Power BI Supported team members in analyzing data trends and insights Contributed to the development of reports for stakeholder presentations

Executed verification of delivery details to ensure accuracy and compliance

Directed operational risk management initiatives to mitigate potential threats

Oversaw workflow management processes to enhance operational efficiency

Demonstrated analytical expertise to evaluate complex data sets and derive actionable insights

Executed comprehensive data analysis to derive actionable insights

Cultivated strong interpersonal skills to enhance team collaboration and communication

Developed and designed impactful presentations to effectively communicate key messages

Directed product management initiatives to enhance market competitiveness

Assisted customers in selecting suitable vehicles based on their needs and preferences Supported sales team in achieving monthly sales targets through effective customer engagement Facilitated smooth transaction processes by coordinating with finance and insurance departments

Facilitated resolution of conflicts to foster a collaborative work environment

Facilitated team development initiatives to enhance collaboration and performance

Supported customer relationship management by utilizing Salesforce platform features to track sales activities and update client information accurately

Oversaw team operations to ensure efficient workflow and productivity

Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes

Oversaw safety management protocols to ensure compliance within manufacturing environments

Assisted in maintaining wastewater treatment systems to ensure compliance with environmental regulations Supported daily operations by monitoring equipment performance and reporting issues Collaborated with team members to implement routine maintenance schedules

Facilitated effective communication strategies to enhance team collaboration

Assisted in maintaining accurate financial records Supported preparation of financial statements and reports Collaborated with team members to ensure compliance with accounting standards

Assisted teams in completing projects on schedule and within budget Supported project management efforts by coordinating tasks and resources Contributed to team meetings to enhance communication and collaboration

Oversaw cargo van operations to ensure timely and efficient deliveries

Drove advertising sales initiatives to enhance revenue growth

Assisted customers in navigating automotive financing options Supported clients in understanding insurance policies Facilitated paperwork for loan approvals and insurance claims

Led contract negotiation processes, ensuring favorable terms and conditions

Spearheaded program development initiatives to enhance organizational capabilities

Streamlined accounting systems to enhance financial reporting accuracy

Managed customer inquiries to ensure timely and effective resolution

Assisted in packaging products for shipment to ensure safe delivery Helped maintain inventory of packaging materials to support production needs Supported quality control efforts by inspecting packaged goods for compliance with standards

Facilitated employee relations initiatives to enhance workplace communication and collaboration

Streamlined task prioritization to enhance workflow efficiency

Demonstrated proficiency in managing CRM systems

Directed organizational focus towards strategic objectives and operational efficiency

Ensured adherence to HIPAA regulations to protect patient information

Executed culinary tasks in fast-paced kitchen environments

Assisted teams in executing project tasks effectively Supported project coordination to meet deadlines Contributed to maintaining project documentation and communication

Assisted in managing property operations through effective use of management tools Supported teams in tracking maintenance requests and tenant communications Aided in organizing property inspections and reporting findings

Spearheaded policy and process development initiatives to enhance operational efficiency

Optimized scheduling and prioritization of tasks to enhance productivity

Directed strategic management initiatives to enhance organizational effectiveness

Operated box truck to assist with deliveries and pickups Supported logistics team in maintaining timely transportation of goods Contributed to efficient loading and unloading processes

Coordinated team efforts to achieve project goals efficiently Assisted in maintaining project timelines and budgets Supported team members in resolving project-related challenges

Led business development initiatives to expand market presence

Assisted in managing retail sales teams to achieve daily goals Supported team members in enhancing customer service skills Contributed to maintaining a positive store environment

Oversaw research and development project management initiatives

Executed laboratory procedures and experiments to ensure accurate results

Oversaw daily hotel operations to ensure exceptional guest experiences

Oversaw renovation project management to ensure timely and budget-compliant execution

Assisted in developing marketing materials to support campaigns Collaborated with team members to execute promotional events Supported data collection for market research initiatives

Led change management initiatives to enhance organizational efficiency

Assisted in transporting goods safely and efficiently Operated tractor-trailer vehicles to deliver products to designated locations Supported loading and unloading processes to maintain workflow

Executed strategic sales negotiations to secure favorable terms and conditions

Directed sales initiatives to drive revenue growth and market expansion

Assisted in data entry and management using Microsoft Access Supported team members in generating reports and analyzing data Helped maintain database integrity and accuracy

Administered wage garnishment processes to ensure compliance with legal requirements

Conducted comprehensive business analysis to identify operational efficiencies and growth opportunities

Assisted in maintaining security protocols to protect assets and personnel Supported team efforts in monitoring surveillance systems to ensure safety Aided in conducting regular safety drills to prepare for emergency situations

Assisted in maintaining quality systems to support compliance with industry standards Collaborated with team members to identify areas for improvement in processes Supported documentation efforts to ensure accurate record-keeping

Crafted comprehensive technical documentation to enhance user understanding and product usability

Oversaw budget management processes to ensure financial accuracy and compliance

Ensured compliance with safety regulations to mitigate workplace hazards

Assisted in delivering educational content to students Supported classroom management and student engagement initiatives Facilitated learning activities to enhance student understanding

Assisted in managing fleet operations to optimize vehicle usage and reduce costs Supported scheduling and maintenance tasks to ensure vehicle readiness Collaborated with team members to address fleet-related issues promptly

Cultivated and strengthened professional relationships to enhance collaboration

Cultivated sales strategies to drive revenue growth within transportation sector

Oversaw customer relationship management strategies to enhance client engagement

Executed comprehensive data analysis using Excel to derive actionable insights

Directed compliance oversight functions to ensure adherence to regulatory standards

Assisted in maintaining lawns through regular mowing and trimming Supported landscape upkeep by removing debris and weeds Contributed to overall aesthetic by planting flowers and shrubs

Executed comprehensive auto body repair services, ensuring high-quality vehicle restoration

Spearheaded lead generation initiatives to drive business growth

Oversaw production processes within manufacturing environment

Executed comprehensive financial statement preparation to ensure accurate reporting and compliance

Oversaw crew management operations to ensure efficient team performance

Assisted in managing cash flow to support daily operations Helped track expenses and revenues to maintain financial stability Supported reconciliation of accounts to ensure accuracy

Oversaw recruitment processes to identify and attract top talent

Executed accounting functions within automotive industry to ensure financial accuracy and compliance

Facilitated virtual meetings and collaborative sessions using Zoom platform

Spearheaded initiatives to enhance operational efficiency and streamline processes

Assisted in analyzing marketing data to identify trends and insights Supported teams in developing strategies based on analytics findings Contributed to the creation of reports that informed decision-making processes

Cultivated and maintained strategic relationships with key stakeholders

Assisted in creating detailed designs using AutoCAD software Supported project teams by preparing technical drawings and layouts Contributed to project completion by ensuring accuracy in design specifications

Executed diverse culinary techniques to create innovative dishes

Assisted teams in analyzing data to identify trends and insights Supported project completion by gathering and organizing analytics Contributed to reporting efforts by compiling relevant metrics

Diagnosed and resolved equipment malfunctions to ensure operational efficiency

Conducted forecasting analyses to predict market trends and inform strategic decision-making

Assisted teams in utilizing project management software to track progress and meet deadlines Supported project coordinators in organizing tasks and resources effectively Contributed to maintaining project schedules and documentation

Assisted in developing pricing strategies to support sales initiatives Collaborated with team members to analyze market trends and competitor pricing Supported the implementation of pricing adjustments based on customer feedback

Cultivated and maintained strategic vendor relationships to enhance supply chain efficiency

Assisted teams in planning and allocating resources effectively Supported project timelines by coordinating resource availability Aided in tracking resource utilization to optimize project efficiency

Assisted in processing payroll tax documentation for timely submissions Supported team members in maintaining accurate payroll records Helped resolve payroll tax inquiries from employees

Supported logistics sales activities by coordinating communication between clients and supply chain teams to facilitate order processing and delivery schedules

Oversaw financial management processes to ensure fiscal responsibility and compliance

Directed project management initiatives to ensure timely delivery and alignment with organizational goals

Oversaw comprehensive management operations, ensuring seamless workflow execution

Directed strategic planning initiatives to align organizational goals

Managed equipment inventory to ensure accurate tracking and availability

Led strategic initiatives to enhance team performance and drive project success

Ensured adherence to financial regulatory compliance standards and practices

Ensured workspace cleanliness and organization to promote a productive environment

Assisted in managing accounting software to streamline financial processes Supported team members in utilizing software features for accurate reporting Contributed to training sessions for new users on software functionalities

Implemented Oracle Enterprise Resource Planning (ERP) solutions to streamline business processes

Executed clerical tasks to ensure efficient office operations

Cultivated and managed strategic partnerships to enhance business growth

Assisted teams in implementing ERP systems to streamline operations Supported users in navigating ERP functionalities to enhance productivity Collaborated with departments to gather requirements for system improvements

Streamlined processes to enhance operational efficiency

Certification

  • PMP
  • Driver's License
  • Certified Facility Manager
  • Non-CDL Class C

Languages

English - Fluent

Links

www.linkedin.com/in/jonathan-m-esce-15189879

Timeline

General Manager

MobilityWorks
06.2023 - Current

Fleet Manager

Lang Septic/ Bobby’s Portable Restrooms
01.2022 - 01.2023

Facility Director

4MyCity.us, Non-Profit Organization. Environmental at Sustainability.Mo
07.2021 - 06.2023

Multi-Store Manager

La-Z-Boy Furniture Galleries
11.2012 - 02.2021

Multi-Store Manager

Payless ShoeSource
06.2007 - 11.2012

Bachelor of Arts - Buisness Administration

Jacksonville State University
Jon Esce