Marnie O'Donnell
New Haven,CT
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
General Manager
Global Montello Partners LLC
Madison, CT
08.2022 - 2025
- Led daily operations to enhance service delivery and operational efficiency.
- Developed and implemented strategic plans to optimize business growth and profitability.
- Oversaw budget management, ensuring cost-effective resource allocation across departments.
- Cultivated strong relationships with vendors to improve supply chain performance and reliability.
- Directed recruitment, training, and performance evaluation of staff to foster team development.
- Implemented process improvements that increased workflow efficiency and reduced operational bottlenecks.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Manager
Global Montello Partners, LLC
Madison, CT
07.2015 - 08.2022
- Assisted in daily operations management, ensuring adherence to company policies and procedures.
- Coordinated team schedules, optimizing resource allocation and enhancing workflow efficiency.
- Supported training initiatives for new staff, fostering a collaborative work environment.
- Monitored inventory levels, implementing effective stock management practices to reduce shortages.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Assistant Manager Retail Operations
Leonard E. Belcher, Inc
Berlin, CT
01.2015 - 07.2015
- Coordinated daily operations to enhance team performance and efficiency.
- Developed training materials and conducted sessions for new staff integration.
- Analyzed workflow processes to identify areas for improvement and optimization.
- Managed inventory control systems, ensuring accurate stock levels and timely reorders.
- Mentored junior staff, fostering professional development and skill enhancement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
A.A.S. - Business Office Administration
Sanford Brown College
Farmington, CT06-2013
Diploma - Business Management
Butler Business School
Bridgeport, CT04-1999
Skills
- Oversaw team operations and strategic initiatives to enhance productivity
- Assisted in training new employees on company policies and procedures Supported team members in skill development through hands-on workshops Facilitated knowledge sharing sessions to enhance team collaboration
- Assisted in managing inventory levels to support operational needs Conducted regular stock checks to maintain accurate records Collaborated with team members to streamline inventory processes
- Executed cash handling procedures to ensure accurate financial transactions
- Demonstrated exceptional customer service skills to enhance client satisfaction
- Assisted in organizing team-building activities to enhance collaboration and communication among members Supported team members in achieving project goals through effective cooperation Contributed to a positive team environment by promoting inclusivity and engagement
- Led customer service operations, ensuring high-quality support and satisfaction for clients
- Enhanced customer experience through strategic service improvements and relationship management
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Collaborated with team members to improve service delivery
- Executed comprehensive project management strategies to ensure timely delivery of objectives
- Assisted visitors with check-in and check-out processes Provided information about hotel services and local attractions Supported front desk operations by managing phone inquiries and reservations
- Utilized Microsoft Excel to assist in data organization and analysis Supported team members in creating spreadsheets for project tracking Aided in generating reports to facilitate decision-making processes
- Assisted users in navigating Microsoft Word features Supported document formatting and editing tasks Helped teams collaborate effectively on shared documents
- Processed invoices and managed payment schedules to support timely vendor payments Assisted in reconciling accounts to maintain accurate financial records Collaborated with team members to resolve discrepancies and improve workflow efficiency
- Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members by organizing shared calendars and coordinating appointments Assisted in maintaining organized email correspondence for improved workflow
- Administered Windows operating systems to ensure optimal performance and security
- Directed team initiatives to foster collaboration and drive project success
- Demonstrated proficiency in various computer applications and software tools
- Facilitated English language instruction to enhance communication skills
- Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and action items Contributed to efficient communication through accurate data entry
- Optimized scheduling and prioritization of tasks to enhance productivity
- Executed data entry tasks with precision and attention to detail Supported team members by maintaining accurate records and documentation Assisted in organizing and managing data for efficient retrieval
- Executed fundamental mathematical operations to support data analysis
- Cultivated comprehensive office experience through diverse administrative tasks
- Assisted in preparing financial statements and reports Supported team in reconciling accounts and resolving discrepancies Contributed to maintaining accurate financial records and documentation
- Leveraged advanced computer skills to enhance operational efficiency
- Facilitated effective communication through phone interactions Supported team members in maintaining professional phone etiquette Assisted in resolving customer inquiries via phone promptly
- Oversaw daily office operations, ensuring efficiency and organization
- Efficient multi-tasker
Timeline
General Manager
Global Montello Partners LLC
08.2022 - 2025
Assistant Manager
Global Montello Partners, LLC
07.2015 - 08.2022
Assistant Manager Retail Operations
Leonard E. Belcher, Inc
01.2015 - 07.2015
A.A.S. - Business Office Administration
Sanford Brown College
Diploma - Business Management
Butler Business School