Jessica Tinsley
Pendleton,OR
Summary
I was the number one store in 2024 for pendleton, as well as number one in name brand excellently in 2024! I am also serv safe certified!
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Store Manager
Sinclairs dino mart/ Hattenhauer distributing co
06.2024 - Current
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Managed a team of 15 employees, providing training, coaching, and performance evaluations
- Optimized inventory levels by analyzing sales data and implementing efficient ordering processes
- Achieved 95% increase in sales through the implementation of targeted promotional activities
- Improved customer satisfaction ratings by 100% through enhanced customer service initiatives
- Implemented cost-saving measures that resulted in a 75% reduction in operational expenses
- Developed strong vendor relationships to negotiate favorable pricing terms and ensure timely product delivery
- Conducted regular audits to maintain accurate inventory records and minimize shrinkage losses
- Created employee schedules that optimized staffing levels while ensuring excellent customer service standards were met
- Analyzed market trends and competitor activities to identify opportunities for business growth
- Collaborated with cross-functional teams to develop effective merchandising strategies that drove product visibility and increased sales conversion rates
- Implemented employee incentive programs that boosted morale, productivity, and overall team performance
- Led store renovations projects resulting in an improved shopping experience for customers
- Utilized point-of-sale (POS) systems effectively to track sales data, monitor inventory levels, analyze trends, and make informed business decisions
- Maintained high standards of cleanliness throughout the store by implementing rigorous cleaning protocols
- Resolved escalated customer complaints promptly while maintaining positive relationships with customers
- Increased average transaction value by 65% through upselling techniques implemented during staff training sessions
- Ensured compliance with company policies regarding safety procedures, cash handling practices, loss prevention measures etc
- Drove operational efficiency improvements by identifying bottlenecks in workflows/processes & implementing streamlined solutions
- Developed and implemented staff training programs to enhance product knowledge, customer service skills, and sales techniques
- Conducted regular performance evaluations for employees, providing constructive feedback and identifying areas for improvement
- Implemented effective visual merchandising strategies that enhanced product presentation and increased sales
- Collaborated with the marketing team to develop targeted advertising campaigns that drove foot traffic to the store
- Managed inventory levels to prevent stockouts while minimizing excess inventory holding costs
- Increased customer loyalty by implementing a customer rewards program that incentivized repeat purchases
- Analyzed financial reports and key performance indicators (KPIs) to identify opportunities for cost savings and revenue growth
- Mentored and coached employees to foster professional development and career advancement within the organization
- Spearheaded community outreach initiatives, establishing partnerships with local organizations/events to increase brand visibility & drive customer engagement
- Demonstrated strong leadership skills by effectively delegating tasks, setting clear expectations, and motivating team members towards achieving goals
- Implemented efficient cash management procedures resulting in reduced discrepancies/errors at the point of sale
- Cultivated a positive work environment through open communication channels, team-building activities, etc
- Instituted loss prevention measures that resulted in 85% reduction in theft incidents
- Leveraged data analytics tools/software to gain insights into consumer behavior patterns & optimize business strategies accordingly
- Pioneered e-commerce integration efforts resulting in an expanded online presence & increased revenue streams
GM Manager
KFC
11.2022 - 08.2023
- Merit, kept target always, ran my crew, deployed crew members, customer service, til counts and deposit, computer work, end of day start of day, hire, fire, stock, ordering, exct.
Customer Service/Front End
Walmart
02.2021 - 12.2022
- Ran cash register, helped customers, ran self check, door greeter, helped when needed
Lumber Associate
The Home Depot
03.2021 - 07.2022
- Helped assist customers, cut wood, restocked, flagged for forklift, drove forklift, kept area tidy
Front Desk Receptionist
Hampton by Hilton
04.2021 - 06.2022
- Booked rooms for guests, answered phones, answered guest requests, checked guests in and out, cleaned front desk made coffee and cookies, helped with laundry.
Personal Assistant/Housekeeper
B and B Ranches
06.2009 - 01.2021
- Cleaned house, laundry, cooked, shopped, bookwork, answered phones, made appointments, exct.
RGM/manager
KFC
04.2004 - 08.2009
- I did hiring, firing, ordering, stock, computer work, ran team, deployed team members, kept on target always, customer complaints if any, customer service, deposits, exct.
Caregiver/ Provider
CPR
02.2004 - 06.2009
- Medication passing, Dressing and un dressing, showering, rotating and transferring, changing, feeding, cleaning, cooking, shopping, and transporting. I know how to us a howler life and a sit to stein, blood pressure cuff. I am a quick learner if I dont know I am not afraid to ask. I have my CPR and first aid license, food handlers card for the state of Oregon, passed dementia and altimeter classes online, done medication dispensing videos and dispensed medication as well. I am compensation, patient, and kind.
- In Home Care Provider
Education
High School Diploma - General Studies
Culdesac High
Culdesac, ID05.2003
Skills
- Directed all aspects of store operations, focusing on inventory management, staff training, and customer satisfaction
- Analyzed market trends and crafted targeted sales growth strategies to drive business development initiatives
- Trained team members on best practices for providing outstanding customer service and support
- Achieved streamlined inventory management through effective tracking and organization Improved stock accuracy by implementing systematic record-keeping practices Enhanced operational efficiency by optimizing inventory turnover rates
- Achieved improved employee performance through targeted training programs Enhanced team capabilities by developing comprehensive training resources Fostered a culture of continuous learning and professional growth among staff
- Negotiated terms and conditions with vendors to optimize service delivery and cost-effectiveness
- Managed all phases of marketing campaign execution, ensuring alignment with strategic goals and target audience
- Achieved improved decision-making through thorough data analysis and insightful reporting Delivered impactful reports that guided strategic initiatives and enhanced operational efficiency Drove data-driven discussions that influenced key business outcomes
- Implemented structured performance evaluation processes to ensure alignment with organizational goals and employee growth
- Cultivated a positive team environment, promoting accountability and shared goals for improved productivity
- Developed and implemented visual merchandising techniques to optimize store layout and improve overall shopping experience
- Analyzed expenditures and executed cost reduction initiatives to improve financial performance
- Analyzed operational vulnerabilities and designed targeted loss prevention strategies to enhance security measures
- Developed and enforced cash handling procedures to safeguard company assets and enhance operational efficiency
- Achieved increased customer retention through the successful launch of targeted loyalty programs Enhanced customer engagement by implementing innovative promotional strategies Improved program effectiveness by analyzing customer feedback and adjusting offerings accordingly
- Executed effective management of point-of-sale systems to ensure accurate and timely transaction processing
- Streamlined processes to optimize resource utilization and reduce operational costs
- Oversaw team dynamics and performance, fostering a culture of accountability and continuous improvement
- Achieved high levels of customer satisfaction by streamlining store operations and enhancing service quality Improved inventory turnover through effective management and organization of stock Fostered a collaborative team environment that contributed to increased sales performance
- Developed strategies for improving customer engagement and resolving inquiries promptly
- Achieved improved team performance through effective training programs Enhanced employee skills and confidence through targeted mentoring efforts Fostered a culture of learning that contributed to overall organizational success
- Achieved seamless operations of POS systems, resulting in improved customer service experiences Enhanced system reliability through proactive maintenance and user support initiatives Fostered collaboration among team members to optimize system performance and user engagement
- Directed daily operations of team members, fostering a collaborative and efficient work environment
- Organized and led team building exercises aimed at fostering trust and cooperation among team members
- Conducted workshops and training sessions focused on cultivating leadership skills within the organization
- Implemented strategic operations management practices to optimize resource allocation and drive productivity
- Implemented effective staff management strategies to optimize workforce efficiency
- Implemented inventory control measures to track stock movements and minimize discrepancies
- Achieved timely project delivery by effectively managing team dynamics and workflows Drove successful project outcomes through proactive issue resolution and stakeholder engagement Cultivated a results-oriented environment that prioritized quality and efficiency
- Achieved seamless employee scheduling that maximized productivity and minimized conflicts Improved team performance through effective shift management and proactive communication Enhanced operational efficiency by streamlining scheduling procedures
- Supervised daily operations, focusing on quality control and adherence to best practices
- Analyzed existing procedures and introduced process improvements to optimize performance and productivity
- Achieved project milestones by optimizing task delegation among team members Enhanced team performance through strategic distribution of responsibilities Drove project success by cultivating a culture of accountability and collaboration
- Achieved significant reductions in stock discrepancies through diligent inventory oversight Enhanced operational efficiency by implementing effective stock management strategies Improved customer satisfaction by ensuring timely availability of products through proactive inventory control
- Monitored and analyzed inventory levels to maintain product availability and minimize discrepancies
- Analyzed performance metrics to provide actionable insights for strategic decision-making
- Achieved increased customer interest through strategic product placement and merchandising Enhanced inventory turnover by streamlining stock management processes Drove sales growth by collaborating on targeted promotional campaigns
- Achieved successful placements of high-quality candidates through targeted recruitment efforts Enhanced team capabilities by implementing innovative sourcing techniques Fostered strong relationships with hiring managers to align talent acquisition with business objectives
- Analyzed market trends and identified opportunities to optimize revenue generation efforts
- Analyzed financial data and collaborated with stakeholders to create accurate and effective budget proposals
- Analyzed risk factors and devised comprehensive plans to mitigate potential losses
- Analyzed market trends and crafted targeted promotional initiatives to effectively reach key demographics
- Coordinated budget administration tasks, including tracking expenditures and forecasting future financial needs
- Coordinated all aspects of program administration, including scheduling, resource allocation, and stakeholder communication
- Monitored and analyzed budgetary expenditures and cost control processes to ensure fiscal responsibility
- Achieved high guest satisfaction ratings through effective management of hospitality operations Enhanced operational efficiency by implementing streamlined processes for accommodation services Fostered positive relationships with guests to encourage repeat visits
- Analyzed market trends and identified opportunities for profit maximization to drive financial growth
- Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
- Facilitated collaborative problem-solving sessions to enhance team decision-making processes
- Achieved seamless project execution through effective multitasking and organization Enhanced team productivity by implementing structured workflows Drove successful outcomes by prioritizing tasks and managing resources effectively
- Promoted a cheerful and encouraging demeanor to strengthen interpersonal relationships
- Achieved increased customer satisfaction through effective merchandising strategies Enhanced product visibility, leading to improved sales performance Streamlined inventory processes to reduce stock discrepancies
- Achieved high levels of team motivation by implementing targeted engagement strategies Cultivated a collaborative environment that resulted in improved project outcomes Drove team performance through effective leadership and support initiatives
- Achieved seamless communication flow within teams, resulting in improved project alignment Developed comprehensive written materials that enhanced stakeholder understanding and engagement Cultivated strong verbal communication skills that contributed to successful negotiations and presentations
- Achieved successful project outcomes by optimizing team dynamics and collaboration Enhanced team capabilities through targeted coaching and development programs Drove project success by fostering a high-performance team environment
- Monitored and analyzed inventory levels, coordinating replenishment efforts to support sales operations and customer satisfaction
- Managed customer service team, ensuring effective communication and resolution of client inquiries and issues
- Evaluated market trends and competitive landscape to inform strategic decision-making processes
- Achieved high client retention rates through proactive relationship management Enhanced team performance by implementing effective communication strategies Drove client engagement initiatives that resulted in increased satisfaction
- Analyzed current operations to identify areas for improvement, driving increased efficiency across departments
- Implemented team building activities and exercised leadership to foster a high-performance culture
- Achieved project milestones through effective collaboration and resource management Enhanced team performance by implementing best practices and optimizing workflows Drove successful outcomes by aligning team efforts with strategic objectives
- Designed and maintained a flexible work schedule to optimize resource allocation and meet varying demands
- Achieved increased customer interest through innovative store display designs Enhanced sales performance by strategically positioning products to attract attention Fostered a visually appealing shopping experience that encouraged customer interaction
- Achieved high customer satisfaction ratings through effective application of retail sales techniques Enhanced team performance by fostering a collaborative environment focused on sales excellence Drove significant increases in customer retention through personalized service and follow-up initiatives
- Achieved improved cash flow management through proactive monitoring of financial transactions Delivered accurate cash forecasts that informed strategic decision-making Enhanced operational efficiency by streamlining cash handling processes
- Achieved seamless store openings and closings through effective team coordination Enhanced store presentation by implementing organized procedures Improved inventory accuracy during opening and closing operations
- Achieved timely project delivery by implementing effective planning and prioritization strategies Enhanced team output through proactive management of tasks and responsibilities Drove successful project outcomes by aligning team efforts with key objectives
- Achieved high customer satisfaction ratings by effectively addressing inquiries and concerns Improved service delivery through proactive problem-solving and support Enhanced customer retention by building rapport and trust with clients
- Achieved improved employee performance through targeted training programs Enhanced team capabilities by implementing effective training strategies Drove employee satisfaction by fostering a culture of continuous learning
- Exhibited outstanding verbal and written communication proficiency to convey ideas clearly and persuasively
- Oversaw accurate processing of monetary exchanges, safeguarding against discrepancies
- Achieved successful recruitment outcomes by implementing targeted sourcing strategies Enhanced team performance through effective candidate evaluation and selection processes Improved onboarding efficiency, resulting in higher employee satisfaction and retention rates
- Designed and executed team development programs focused on skill enhancement and team cohesion
- Produced comprehensive documentation that facilitated project understanding and execution Achieved timely reporting that informed decision-making and improved project transparency Enhanced documentation practices that contributed to overall project efficiency
- Conducted training sessions on loss prevention strategies to enhance team awareness and compliance
- Facilitated collaborative strategic planning sessions to drive long-term business objectives
- Defined specific criteria for assessing and maintaining merchandise quality in retail settings
- Executed payroll management tasks, including data entry and reconciliation, to support organizational financial integrity
- Achieved seamless operational transitions through effective management of opening and closing procedures Enhanced team performance by providing guidance on procedural adherence Contributed to a culture of compliance by training new staff on essential protocols
- Achieved successful recruitment outcomes by implementing targeted hiring strategies Enhanced team performance through effective candidate selection and onboarding practices Drove improvements in employee retention by fostering a supportive hiring environment
- Managed daily staff supervision, fostering a positive work environment and promoting professional development
- Facilitated effective workload distribution among staff to ensure timely project completion
- Achieved high customer satisfaction ratings through effective management of bank and safe deposit services Improved operational efficiency by implementing best practices in deposit handling and security protocols Enhanced client trust by maintaining rigorous standards in safe deposit operations
- Oversaw cash handling processes, ensuring compliance with financial protocols and minimizing discrepancies
- Monitored and verified bank deposit procedures to safeguard against discrepancies and ensure secure handling of funds
- Achieved significant increases in customer acquisition through targeted sales strategies Enhanced team productivity by streamlining sales processes and fostering collaboration Drove revenue growth by identifying and capitalizing on emerging market trends
- Analyzed market trends and adjusted pricing strategies to drive profitability growth
- Achieved operational efficiency by implementing process improvements Enhanced team collaboration through effective communication and resource management Drove successful project outcomes by optimizing workflow and team dynamics
- Achieved improved employee performance through effective review processes Enhanced team productivity by implementing targeted feedback strategies Drove engagement by aligning individual goals with organizational objectives
- Executed strategic sales plans to identify opportunities and maximize product reach in competitive markets
- Achieved operational excellence by refining policies and procedures to optimize workflow Enhanced team performance through effective training on compliance measures Drove initiatives that resulted in improved adherence to industry standards
- Achieved seamless transaction processing through effective management of point of sale systems Enhanced customer satisfaction by resolving system-related challenges promptly Improved operational efficiency by developing comprehensive training programs for staff on system usage
- Coordinated all aspects of program implementation, ensuring alignment with project goals and timelines
- Analyzed risk factors and established protocols to safeguard assets and ensure compliance
- Organized and led staff meetings to discuss project updates and address team concerns
- Achieved optimal staffing levels through effective shift scheduling Improved team efficiency by aligning schedules with operational requirements Streamlined processes to enhance overall service delivery
- Team leadership
- Store operations
- Operations management
- Loss prevention
- Customer service
- Operational efficiency
- Operations
- POS systems
Certification
I have a serv safe, cpr and first aid certificates, and ust certified
Timeline
General Store Manager
Sinclairs dino mart/ Hattenhauer distributing co
06.2024 - Current
GM Manager
KFC
11.2022 - 08.2023
Front Desk Receptionist
Hampton by Hilton
04.2021 - 06.2022
Lumber Associate
The Home Depot
03.2021 - 07.2022
Customer Service/Front End
Walmart
02.2021 - 12.2022
Personal Assistant/Housekeeper
B and B Ranches
06.2009 - 01.2021
RGM/manager
KFC
04.2004 - 08.2009
Caregiver/ Provider
CPR
02.2004 - 06.2009
High School Diploma - General Studies
Culdesac High