Kiayla Fortanel
Hood River ,OR
Summary
Dynamic Assistant Manager with a proven track record at Sinclair/Hattenhauer, enhancing merchant sales and customer satisfaction. Expert in sales strategies and team motivation, I significantly improved profitability and fostered a cohesive work environment. Skilled in both customer service excellence and sales growth, my approach has consistently generated repeat business and increased revenue.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Sinclair/Hattenhauer
02.2021 - Current
- Increased merchant sales and profitability by assessing customer needs, and maintaining current knowledge of consumer preferences.
- Created a cohesive work environment & resolved day to day issues.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Assistant Manager
Bealls Hood River, OR
04.2015 - 09.2016
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Controlled store inventory and reviewed cash handling and operations reports.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Education
Bachelors of Administration - Administration
Independence University
Salt Lake City, UT04-2021
Skills
- Sales monitoring
- Cost Reduction
- Employee Scheduling
- Product and service knowledge
- Recruiting and interviewing
- Sales Strategies
- Reporting and documenting
- Customer service and satisfaction
- Marketing tactics
- Sales Growth
- Team motivation
Timeline
Assistant Manager
Sinclair/Hattenhauer
02.2021 - Current
Assistant Manager
Bealls Hood River, OR
04.2015 - 09.2016
Bachelors of Administration - Administration
Independence University
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