Michael Crawford
Jonesville,LA
Summary
Dynamic assistant manager with proven expertise in customer satisfaction, operations coordination, and employee training. Committed to enhancing service quality and streamlining processes for improved efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Nets and More
Jonesville, Louisiana
12.2010 - Current
- Assisted in managing daily operations and staff scheduling at Nets and More.
- Coordinated inventory management and product displays to enhance customer experience.
- Trained new employees on company policies and customer service standards.
- Monitored sales trends and provided recommendations for product assortment.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Collaborated with team members to streamline processes and improve efficiency.
- Implemented promotional activities to attract customers and increase store traffic.
- Maintained a clean, organized environment to support operational excellence at store level.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Developed a system for tracking inventory and ordering supplies as needed.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
Derrickhand
Boom Drilling
Woodward, Oklahoma
03.2006 - 11.2010
- Operated drilling equipment and maintained safety protocols on-site.
- Assisted in rig setup and teardown processes efficiently.
- Monitored drilling parameters and supported adjustments as needed.
- Conducted routine inspections of tools and equipment for functionality.
- Collaborated with team members to ensure smooth workflow during operations.
- Maintained cleanliness and organization of the work area consistently.
- Trained new team members on safety practices and operational procedures.
- Maintained clean worksite, equipment and tools to promote efficiency and effectiveness.
- Assisted with pipe tallying, rigging up and pipe handling processes.
- Inspected fall arrest systems, harnesses, derricks and hoisting components for safety.
Education
Block High School
Jonesville, LASkills
- Inventory management
- Product display
- Employee training
- Customer service
- Operations coordination
- Retail sales analysis
- Team collaboration
- Time management
- Conflict resolution
- Customer satisfaction monitoring
- Effective communication
- Process improvement
- Promotional strategies
- Product and service sales
- Employee engagement
- Compliance
- Performance evaluation
- Sales monitoring
- Marketing tactics
- Retail operations management
- Project management abilities
- Recruiting and interviewing
- Sales strategies
- Product branding
- Strategic thinking
- Contract management
- Succession planning
- Workload management
- Decision-making
- Customer service and satisfaction
- Negotiation
- Staff management
- Operations management
- Project management
- Business development understanding
- Employee supervision
- Sales growth
- Multitasking and organization
- Customer relations
- Staff development
References
References available upon request.
Certification
Hazardous Material
Timeline
Assistant Manager
Nets and More
12.2010 - Current
Derrickhand
Boom Drilling
03.2006 - 11.2010
Block High School