Colin Chapman

· Supported Store Manager in overseeing daily operations, enhancing customer service and optimizing workflow.

· Supervised, trained, and motivated team members to achieve individual and store sales goals.

· Managed inventory, including receiving shipments, stocking merchandise, organizing the sales floor, and conducting inventory counts.

· Handled cash register operations, balanced cash drawers, and prepared daily deposits while ensuring compliance with company policies.

· Assisted with employee scheduling, task delegation, and performance coaching to maintain productivity and accountability.

· Monitored store performance, identified opportunities to increase sales, and supported promotional events and new product launches.

· Delivered outstanding customer service by helping customers select footwear and apparel based on their needs and preferences.

· Resolved customer concerns professionally and efficiently to ensure a positive shopping experience.

· Monitored store performance and identified sales opportunities, contributing to successful promotional events and product launches.

· Enforced company policies, safety procedures, and loss prevention practices to reduce inventory shrinkage.

· Collaborated with management to streamline operations and cultivate positive, team-oriented a positive, team-oriented environment..

• Accurately picked, packed, and prepared customer orders for shipment while meeting daily productivity and quality standards.
• Verified order accuracy and secured packaging, minimizing risk of damage during transit.
• Organized inventory and maintained product rotation, enhancing efficiency of warehouse operations.
• Inspected products for quality and reported damaged or defective items to maintain safety and customer satisfaction.
• Operated warehouse equipment, including forklifts, electric pallet jacks, pallet wrappers, dollies, palletizers, and Bendi forklifts, following all safety procedures.
• Reported equipment malfunctions promptly to minimize operational downtime and maintain workplace safety.
• Identified opportunities for process improvement, contributing to increased efficiency and productivity.

• Reviewed customer orders and selected products, contributing to timely and error-free order fulfillment.
• Verified order accuracy through visual inspections and ensured all shipments met company quality standards.
• Picked, organized, and prepared merchandise for shipment while meeting productivity and quality standards.
• Staged completed orders at designated loading docks to support on-time shipping and distribution.
• Labeled, shrink-wrapped, and secured orders for safe transportation and efficient delivery.
• Maintained inventory accuracy by organizing products and adhering to established warehouse procedures.
• Collaborated with team members to meet daily production goals, enhancing customer satisfaction through accurate and timely order fulfillment.

• Unloaded, organized, and stocked merchandise while maintaining accurate inventory records.
• Replenished inventory and restocked shelves to maintain product availability and organized displays.
• Labeled products with pricing and inventory control information to enhance tracking accuracy.
• Labeled products with pricing, stock, and inventory control information for efficient tracking.
• Processed customer orders by retrieving, packaging, and preparing merchandise for shipment or pickup.
• Assisted customers with locating merchandise and accurately fulfilling in-store, phone, mail, and online orders.
• Verified product accuracy for customers and resolved issues with damaged or missing merchandise to ensure customer satisfaction.
• Operated forklifts and other material-handling equipment safely to move, store, and stage inventory.
• Collaborated with sales associates and warehouse staff to manage inventory and fulfill orders, supporting efficient daily operations.