ALLEN LIKENS
Lafayette,IN
Summary
*Adaptable professional with 12+ years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the restaurant manager/district manager role at your company.
*Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Loves Travel Stop
Lafayette, IN
02.2023 - Current
- Assisted in managing daily operations at a leading travel stop.
- Coordinated staff schedules to ensure optimal coverage and service.
- Trained new team members on company policies and procedures.
- Oversaw inventory management and product restocking processes.
- Resolved customer inquiries and complaints efficiently and professionally.
- Monitored safety protocols to maintain a secure work environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
Restaurant General Manager
Popeyes
Lafayette, IN
02.2022 - 12.2022
- Monitored compliance with health and fire regulations to reduce risk.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Investigated and resolved complaints regarding food quality and service.
- Maintained food and equipment inventories to support business demand.
- Counted money and made bank deposits.
- Coordinated kitchen workflow to optimize supply usage and preparation time.
- Kept accurate records in compliance with sanitation and food service requirements.
- Scheduled and received deliveries and verified goods received against paperwork.
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs.
- Cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Reviewed procedures and operational challenges to uncover service and safety improvements.
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.
- Coordinated with service providers to address equipment maintenance and waste removal.
Restaurant General Manager
Kfc
Lafayette, IN
01.2013 - 02.2022
- Monitored budgets and payroll records to verify authorization of expenditures.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
- Based on anticipated number of guests, nutritional value, palatability, popularity and costs.
- Estimated food and beverage consumption to determine purchasing requirements.
- Established and enforced nutritional standards for dining establishments, based on accepted industry standards.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Established standards for personnel performance and customer service.
- Cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Coordinated with service providers to address equipment maintenance and waste removal.
- Established standards for personnel performance and customer service.
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs.
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
- Maintained food and equipment inventories to support business demand.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Monitored compliance with health and fire regulations to reduce risk.
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.
- Scheduled and received deliveries and verified goods received against paperwork.
- Investigated and resolved complaints regarding food quality and service.
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.
- Reviewed procedures and operational challenges to uncover service and safety improvements.
- Coordinated kitchen workflow to optimize supply usage and preparation time.
- Kept accurate records in compliance with sanitation and food service requirements.
- Counted money and made bank deposits.
- Monitored budgets and payroll records to verify authorization of expenditures.
- Scheduled use of facilities and catering services for events such as banquets and receptions and negotiated details of arrangements with clients.
- Estimated food and beverage consumption to determine purchasing requirements.
Education
GED -
Kokomo high school
Lafayette, IN03.2006
Skills
- Corrective Actions
- Accounts Payable and Accounts Receivable
- Strategic Forecasting
- Staffing and Sales Reporting
- Menu Pricing and Writing
- Monitoring Food Preparation
- Customer Loyalty
- Equipment Preparation
- Disciplinary Action
- Loss Prevention Strategies
- Health Code Compliance
- Front of House Management
- Performance Improvement
- Money Handling
- Staff Scheduling
- Investigating Complaints
- Suggestive Selling
- Restaurant Operation
- Monthly Inventory
- Equipment Maintenance
- Waste Reduction
- Employee Performance Evaluations
- Food Safety and Sanitation
- Labor and Overhead Cost Estimation
- Supply Ordering and Management
- Managing Deliveries
- Fire Safety Regulations
- Safe Work Practices
- Food Allergies
- Customer Inquiries
- Optimizing Profitability
- Guest Satisfaction
- Inventory Records
- Profit and Loss Control
- Portion and Cost Control
- Station Preparation
- Team Relationships
- Portion Standards
- Inventory Accuracy
- Inventory management
- Customer service
- Performance evaluation
- Team leadership
- Budget management
- Conflict resolution
- Employee training
- Financial reporting
- Sales forecasting
- Policy enforcement
References
Steve Davis, District Manager, Kfc, (260) 248-1515, Tajones2345@gmail.com
Languages
- English, Native
- Spanish, Beginner
Timeline
Assistant Manager
Loves Travel Stop
02.2023 - Current
Restaurant General Manager
Popeyes
02.2022 - 12.2022
Restaurant General Manager
Kfc
01.2013 - 02.2022
GED -
Kokomo high school