Ashley Rodriguez
Surprise,AZ
Summary
Motivated assistant manager with [5] years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance, known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Famous Footwear
Surprise, AZ
10.2023 - 02.2024
- Established processes for monitoring customer satisfaction levels.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Proposed or approved modifications to project plans.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Assistant Manager
Chevron
Surprise, AZ
08.2023 - 01.2024
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Assistant Manager
Wendys Old Fashioned Hamburgers
Surprise, AZ
11.2021 - 07.2022
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Supervisor
Wendys Old Fashioned Hamburgers
Surprise, AZ
10.2020 - 09.2021
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Education
Esthetics License -
Stiener Institute of Esthetics
03.2014
High School Diploma -
Arizona Charter Academy
05.2009
Skills
- Loading and Unloading Protocols
- Documentation Ability
- Assembly Procedures
- Safe Machine Operation
- Machine Setup and Shutdown
- Product and Service Knowledge
- Sales Monitoring
- Performance Evaluations
- Administration and Reporting
- Work Planning and Prioritization
- Problem Resolution
- Employee Coaching and Motivation
- Team Building
- Complex Problem Solving
- Teamwork and Collaboration
- Documentation and Reporting
- Staff Training
- Managing Operations and Efficiency
- Cost Control
- Recruitment and Hiring
- Relationship Building
- Team Management
- People Skills
- Good Work Ethic
- Active Listening
- Organizational Skills
- Supervision & Leadership
- Reliable & Trustworthy
- Customer Service
- Following Instructions
- Material Handling
- Teamwork and Communication
- Workstation Equipment Monitoring
- Component Assembly
- Line Work
- Product Assembly
- Hand Tools
- Sales monitoring
- Product and service knowledge
- Employee Performance Evaluations
- Recruiting and interviewing
- Employee engagement
- Sales Strategies
- Money Handling
- Team motivation
- Team Leadership
- Goal Setting
- Problem-solving abilities
- Excellent Communication
- Retail Operations
- Microsoft Office expertise
- Orientating and training
- Budget Management
Timeline
Assistant Manager
Famous Footwear
10.2023 - 02.2024
Assistant Manager
Chevron
08.2023 - 01.2024
Assistant Manager
Wendys Old Fashioned Hamburgers
11.2021 - 07.2022
Supervisor
Wendys Old Fashioned Hamburgers
10.2020 - 09.2021
Esthetics License -
Stiener Institute of Esthetics
High School Diploma -
Arizona Charter Academy