Amanda Escojeda
Pueblo,NM
Summary
I am a fun, outgoing, family oriented person who strives to better myself in every way that I can. I am a quick learner and will do my best with any task given and get it done in a timely manner. I love people and working with problem solving situations. .. I have managing skills and have always looked at myself as a leader. I have handled accounts in the past and know the important of keeping customers information confidential.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Home Depot Associate
The Home Depot
Farmington, NM
04.2021 - Current
- I work customer service and work with cash. I take care of customer having issues with there appliances and other tools. With my time at Home Depot I have learned great customer service skills. How to handle issues and problems in any scenario!
Manager
Cash Station
02.2013 - Current
- I worked for Cash Station for six years as a Manager my responsibilities there are very important and I take my tasks there very seriously. I was responsible for delinquent accounts, personal information and accounts, reminder calls, collection letters, filing, and charging off customers. I also was in charge of employee hours, marketing and providing great customer service.
- Job Description
Senior Customer Service Representative
Citizens Bank
Farmington, NM
05.2023 - 12.2025
- Resolved complex customer inquiries and complaints, achieving an average customer satisfaction rating of 85%
- Managed a team of 4 customer service representatives, providing guidance and support to ensure high-quality service delivery
Manager
American Eagle Outfitters
Lubbock, TX
01.2012 - 12.2013
- Responsible for handling cash, customer service, floor sets, employees and payroll.
- Job Description
Sales Representative
Kay Jewelers
Farmington, NM
01.2009 - 12.2011
- Showcasing, cash, customer service, and cleaning of the jewelry
- Job Description
Education
High School Diploma - undefined
Aztec High School
Aztec, NMSkills
- Assisted in maintaining professional phone interactions with clients and colleagues Supported team members in resolving customer inquiries effectively Facilitated clear communication through active listening and prompt responses
- Assisted in compliance with regulation cc by processing check holds and funds availability supported team members in Interpreted data and insights to support strategic planning and execution regulatory requirements and procedures contributed to maintaining accurate records of transactions and customer communications
- Oversaw materials handling operations to ensure efficient workflow and inventory management
- Assisted in data entry and analysis using Microsoft Excel Supported team members in creating spreadsheets for project tracking Contributed to the organization of data for reporting purposes
- Ensured strict adherence to patient confidentiality protocols and regulations
- Assisted customers in selecting products that meet their needs Facilitated product demonstrations to enhance customer understanding Supported sales team in achieving monthly targets
- Facilitated digital banking service operations to enhance customer experience
- Assisted clients with financial inquiries and transactions Supported team members in processing account applications Helped maintain accurate financial records and documentation
- Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
- Spearheaded customer identification program (CIP) to enhance client onboarding processes
- Cultivated strong interpersonal skills to foster effective communication and collaboration
- Utilized Microsoft Word to create and format professional documents
- Analyzed and interpreted complex financial concepts to enhance decision-making processes
- Oversaw accounts payable and receivable management processes to ensure timely financial transactions
- Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and correspondence Contributed to efficient communication through accurate data entry
- Facilitated effective client communication to enhance relationship management
- Demonstrated effective communication skills to facilitate collaboration and information sharing
- Assisted in gathering and verifying customer information for compliance with KYC regulations Supported teams in maintaining accurate records and documentation Contributed to the identification of potential risks associated with customer accounts
- Processed and managed withdrawal requests efficiently
- Managed cash drawer balancing to ensure accurate financial reporting
- Assisted in identifying opportunities for cross-selling products to existing customers Supported sales teams in enhancing customer relationships through effective communication Contributed to achieving sales targets by promoting additional services to clients
- Executed counterfeit currency detection protocols to safeguard financial transactions
- Assisted in coordinating dispatch operations to ensure timely delivery of goods Supported team members in managing logistics and scheduling tasks effectively Contributed to maintaining accurate records of shipments and deliveries
- Assisted teams in utilizing SharePoint for document management and collaboration Supported users in navigating SharePoint features to enhance productivity Contributed to the organization of SharePoint sites for improved information accessibility
- Operated shuttle services to ensure timely and safe transportation for passengers
- Supported daily office operations by organizing schedules and managing correspondence Assisted team members with administrative tasks to enhance productivity Coordinated meetings and events to facilitate effective communication
- Assisted in lifting and transporting heavy materials to support team operations Helped maintain a safe and organized work environment during physical tasks Collaborated with colleagues to complete heavy lifting assignments efficiently
- Assisted seniors with daily living activities to promote independence and well-being Provided companionship and emotional support to enhance quality of life Collaborated with healthcare professionals to address individual care needs
- Assisted teams in achieving project goals through effective collaboration Supported team members in completing tasks on schedule Contributed to a positive team environment by fostering open communication
- Facilitated the issuance and management of traveler's checks for secure transactions
- Administered first aid to individuals in need Assisted in maintaining a safe environment during emergencies Supported team members in responding to medical situations effectively
- Facilitated opening of bank accounts to enhance customer financial services
- Executed word processing tasks to ensure accurate documentation and efficient communication
- Executed cash transaction processing with precision and accuracy
- Assisted customers with product inquiries and order placements Supported sales team in achieving monthly targets Maintained accurate records of customer interactions
- Assisted in maintaining compliance with HIPAA regulations to protect patient information Supported teams in implementing privacy policies and procedures Aided in training staff on HIPAA requirements and best practices
- Executed end-of-day transaction balancing to ensure financial accuracy
- Facilitated collaborative efforts among team members to achieve project goals
- Executed strategic problem-solving initiatives to enhance operational efficiency
- Operated vehicles to ensure timely and safe transportation of goods and passengers
- Optimized scheduling and prioritization of tasks to enhance productivity
- Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members by organizing shared calendars and coordinating appointments Assisted in maintaining organized email correspondence for improved workflow
- Leveraged advanced computer skills to enhance operational efficiency
- Oversaw team operations and ensured adherence to project timelines
- Demonstrated meticulous attention to detail in all tasks and projects
- Assisted in product selection and inventory management Supported visual merchandising efforts to enhance store presentation Collaborated with team members to maintain organized displays
- Executed anti-money laundering strategies to ensure compliance with regulatory standards
- Assisted customers in selecting beverages to enhance their dining experience Prepared and served drinks efficiently to meet customer demands Maintained cleanliness and organization of the bar area
- Processed customer transactions efficiently to facilitate check cashing services Assisted clients in understanding check cashing policies and procedures Maintained accurate records of all transactions to support financial accountability
- Executed cash loss identification processes to enhance financial accuracy
- Enhanced English language proficiency through structured learning and practice
- Assisted clients with banking inquiries and transactions Supported team members in achieving daily operational goals Contributed to maintaining accurate financial records
- Assisted customers in opening and managing savings accounts Provided guidance on account features and benefits Supported clients in achieving their financial goals through effective account management
- Implemented strategies to prevent cash discrepancies and ensure accurate financial reporting
- Operated cash register to process customer transactions accurately and efficiently Assisted customers with payment methods and provided change as needed Maintained cleanliness and organization of checkout area to support smooth operations
- Facilitated clear language communication strategies
- Assisted clients in managing money market accounts to optimize savings Supported account setup and maintenance processes to ensure smooth transactions Provided guidance on account features and benefits to enhance customer understanding
- Executed accurate data entry processes to ensure information integrity
- Executed deposit transactions with precision and accuracy
- Assisted in creating presentations using Microsoft PowerPoint Supported team members in developing visual content for meetings Helped organize information to enhance audience understanding
- Assisted in the implementation of banking software solutions Supported teams in troubleshooting software issues Contributed to user training sessions for banking applications
- Oversaw daily restaurant operations, ensuring high standards of service and efficiency
- Assisted in organizing events by coordinating logistics and managing schedules Supported teams in executing event plans to meet objectives Contributed to the setup and breakdown of event venues
- Facilitated bank transfers to support customer transactions Assisted clients with inquiries regarding transfer processes Processed requests for fund transfers efficiently
- Demonstrated exceptional organizational skills to streamline project workflows
- Assisted in data entry and management using Microsoft Access Supported team members in generating reports and analyzing data Helped maintain database integrity and accuracy
- Oversaw manufacturing operations to ensure efficient production processes
- Assisted teams in completing projects on schedule and within budget Supported project coordination efforts to enhance team collaboration Contributed to problem-solving initiatives to improve project outcomes
- Assisted guests with inquiries and requests to enhance their experience Supported team members in maintaining cleanliness and organization of dining areas Contributed to efficient service delivery during peak hours
- Conducted comprehensive data analysis to drive strategic decision-making
- Operated delivery vehicle to ensure timely transportation of goods
- Spearheaded initiatives to promote bank services and enhance customer engagement
- Oversaw daily operations and staff management as Assistant Manager
- Oversaw management of accurate transaction records to ensure compliance and operational efficiency
- Facilitated resolution of customer complaints to enhance satisfaction and loyalty
- Executed bar operations, ensuring efficient service and customer satisfaction
- Oversaw daily operations and strategic planning for store management
- Ensured compliance with Bank Secrecy Act regulations to mitigate financial crime risks
- Oversaw currency exchange operations to ensure accurate and efficient transactions
- Processed money orders efficiently to support customer transactions Assisted clients in completing money order requests accurately Maintained organized records of money order transactions for easy reference
- Assisted in developing care plans for clients Supported implementation of individualized treatment strategies Collaborated with healthcare teams to monitor patient progress
- Facilitated foreign currency exchange transactions to enhance customer service
- Oversaw client services operations to enhance customer satisfaction
- Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
- Assisted in daily operations of retail environment Supported team members in achieving sales goals Maintained inventory levels to ensure product availability
- Oversaw calendar management to optimize scheduling and enhance productivity
- Managed customer inquiries to ensure timely and effective resolution
- Conducted face-to-face client visits to present products and support sales objectives Assisted customers by providing product information and addressing inquiries Maintained accurate records of sales activities and customer interactions
- Oversaw inventory management and logistics operations within warehouse environment
- Executed closure of bank accounts to streamline financial operations
- Assisted in maintaining landscape aesthetics through regular upkeep and care Supported team efforts in planting and nurturing vegetation Contributed to the overall cleanliness and organization of outdoor spaces
- Executed cash counting procedures to ensure accurate financial reporting
- Assisted customers in identifying additional products that meet their needs Supported sales team in promoting complementary items to enhance customer satisfaction Facilitated product demonstrations to encourage customer engagement
- Managed business account portfolios to enhance client relationships and drive revenue growth
- Monitored and verified order accuracy and fulfillment processes
- Assisted in managing financial records using QuickBooks Supported team members in data entry and reconciliation tasks Helped maintain accurate accounts payable and receivable processes
- Assisted in managing accounting software to streamline financial processes Supported team members in utilizing software features for accurate reporting Contributed to training sessions for new users on software functionalities
- Assisted in identifying potential fraud risks through thorough analysis of transactions Supported teams in implementing fraud detection measures to enhance security protocols Contributed to training sessions on fraud prevention techniques for staff members
- Administered Windows operating systems to ensure optimal performance and security
- Oversaw collections account management processes to ensure timely recovery of outstanding debts
- Managed financial records and transactions to ensure accuracy and compliance
- Cultivated comprehensive office experience through diverse administrative tasks
- Executed cash handling procedures to ensure accurate financial transactions
- Processed loan payments accurately and efficiently Assisted clients with payment inquiries and account management Supported team in maintaining up-to-date records of transactions
- Operated forklift to transport materials efficiently within warehouse Assisted team in maintaining inventory accuracy through careful handling of goods Supported loading and unloading processes to ensure timely deliveries
- Managed certificate of deposit (CD) account operations to optimize client investment strategies
- Operated buses to ensure safe and timely transportation of passengers
- Executed clerical tasks to ensure efficient office operations
- Facilitated bank card ordering processes to enhance customer access to financial services
- Assisted individuals with daily living activities in memory care settings Supported residents in maintaining cognitive functions through engaging activities Provided compassionate care to enhance quality of life for residents
- Oversaw administrative operations to enhance organizational efficiency
- Directed organizational operations and resource allocation
- Assisted customers in managing checking accounts Supported account opening and maintenance processes Provided guidance on account features and benefits
- Assisted in maintaining landscapes by planting flowers and shrubs Supported team members in executing landscaping projects Contributed to the upkeep of outdoor spaces through regular maintenance tasks
- Oversaw comprehensive events management processes to ensure seamless execution
- Spearheaded initiatives to promote bank products and enhance customer engagement
- Assisted customers with inquiries and resolved issues promptly Provided support to team members in handling complex customer cases Maintained accurate records of customer interactions and feedback
- Facilitated customer service interactions to enhance client satisfaction
- Assisted patients with inquiries and appointment scheduling Supported healthcare staff in managing patient records Facilitated communication between patients and medical professionals
- Assisted in managing client accounts to ensure smooth operations Supported team in resolving customer inquiries and issues promptly Collaborated with colleagues to maintain accurate account records
Managed customer relationship strategies to enhance client satisfaction
Certification
- ABA Universal Banker Certificate
- Pallet Jack Certification
- CPR Certification
- Class D
- Driver's License
Languages
English
Timeline
Senior Customer Service Representative
Citizens Bank
05.2023 - 12.2025
Home Depot Associate
The Home Depot
04.2021 - Current
Manager
Cash Station
02.2013 - Current
Manager
American Eagle Outfitters
01.2012 - 12.2013
Sales Representative
Kay Jewelers
01.2009 - 12.2011
High School Diploma - undefined
Aztec High School