Jailean Tucker
Kissimmee
Summary
Achieved team goals by consistently delivering high-quality work with a focus on learning and improvement. Elevated team performance through proactive engagement and a willingness to take on new challenges. Drove success by maintaining a positive attitude and embracing opportunities for growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
NIKE
Orlando, FL
03.2024 - 12.2024
- Collaborated with team members to enhance performance through targeted training sessions
- Used a POS system to achieve 70,000-120,000 in sales daily
- Maintained an 80% average for signing up guests to Nike rewards program.
- Maintained equipment and ensured optimal functionality
Guest Service Associate
Disney Parks, Experiences and Products
Orlando, FL
01.2024 - 09.2024
- Delivered exceptional guest experiences by providing accurate information and support throughout park visits.
- Resolved guest inquiries and concerns efficiently, ensuring satisfaction and loyalty to brand values.
- Collaborated with team members to maintain cleanliness and organization in high-traffic areas.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Beauty Advisor
Sephora
Kissimmee, FL
05.2023 - 01.2024
- Advised customers on skincare and makeup products to enhance beauty routines.
- Assisted with inventory management, ensuring product availability and organization.
- Demonstrated application techniques for cosmetics, fostering customer engagement and satisfaction.
- Maintained cleanliness and orderliness of beauty displays, promoting an inviting shopping environment.
Kitchen Manager
5 Star Premier Residences of Boca
Boca, FL
02.2022 - 04.2023
- Supervised kitchen staff to ensure adherence to food safety standards and regulations.
- Developed and implemented cost-effective menus that accommodate dietary needs of residents.
- Streamlined inventory management processes, reducing waste and optimizing supply usage.
- Trained new employees on kitchen procedures, enhancing team efficiency and service quality.
- Monitored kitchen operations to maintain compliance with health codes and enhance operational efficiency.
- Coordinated with vendors to maintain high-quality ingredient sourcing and timely delivery schedules.
Server
Olive Garden
Beaumont, TX
12.2021 - 03.2022
- I waited tables, handled money, customer service, handled drinks, greeted, made the guests feel at home.
- Served meals
- Greeted guests
- Took food and drink orders
- Checked on guests frequently
- Worked at a restaurant
- Handled At least 9 tables daily
Education
High school diploma - undefined
Jamaica High School
Jamaica, NYSkills
- Executed culinary operations, ensuring high standards of food preparation and presentation
- Operated multi-line phone systems to facilitate communication and support team collaboration Assisted in managing multi-line phone systems to streamline customer interactions Provided support with multi-line phone systems for efficient call routing
- Assisted customers in finding products that met their needs Supported team members in achieving sales targets Provided information about product features and benefits
- Optimized scheduling and prioritization of tasks to enhance productivity
- Supported customers with transactions and inquiries Operated cash register efficiently to process payments Provided assistance in maintaining accurate cash records
- Supported effective communication through polite and professional phone interactions Assisted callers by providing accurate information and prompt responses Facilitated a positive customer experience with courteous phone manners
- Assisted in training new employees on company policies and procedures Provided support to team members during training sessions Coordinated training schedules to enhance team skills
- Assisted customers in selecting additional products that enhance their purchases Supported sales teams in identifying opportunities for product upgrades Facilitated customer discussions to introduce complementary items
- Demonstrated exceptional organizational skills to streamline project workflows
- Assisted customers with inquiries and resolved issues promptly Supported team members in delivering quality service Facilitated communication between customers and management
- Assisted users in creating documents using Microsoft Word Supported team members in formatting and editing text in Microsoft Word Guided colleagues in utilizing features of Microsoft Word for efficient document preparation
- Assisted customers with drink selections to enhance their experience Prepared a variety of beverages according to established recipes Maintained cleanliness of bar area to ensure a welcoming environment
- Executed fundamental mathematical operations to ensure accuracy in calculations
- Assisted with food preparation and service tasks to support team operations Provided help in maintaining cleanliness and organization of dining areas Supported staff in delivering quality customer service during meal times
- Supported compliance with food safety standards and regulations Assisted teams in maintaining proper food handling procedures Monitored food storage practices to prevent contamination
- Assisted customers with inquiries and resolved issues promptly Supported team members in delivering high-quality service Aided customers in navigating products and services effectively
- Assisted teams with data entry and analysis in Microsoft Excel Supported project tracking using Microsoft Excel features Facilitated data organization for reporting purposes in Microsoft Excel
- 1 Spearheaded strategic positioning initiatives to enhance brand visibility
- Supported daily operations in a fast-paced restaurant environment Assisted customers with menu selections and special requests Collaborated with kitchen staff to ensure timely food delivery
- Assisted in organizing documents and managing files using Microsoft Office tools Supported team members in creating presentations and reports with Microsoft Office applications Facilitated communication through email and scheduling software in Microsoft Office
- Assisted in creating engaging presentations using Microsoft PowerPoint Supported team members by organizing and enhancing PowerPoint slides Collaborated with colleagues to design visually appealing PowerPoint presentations
- Assisted in preparing food items according to established recipes Supported kitchen staff in maintaining cleanliness and organization Participated in daily meal prep to ensure efficient kitchen operations
- Assisted customers with product selection and purchases Supported team members in maintaining a well-organized sales floor Processed transactions efficiently to enhance customer satisfaction
- Assisted in identifying and addressing problems to support team efficiency Helped resolve issues to maintain smooth operations Provided support in managing challenges within projects
- Assisted teams in managing incidents effectively to minimize downtime Supported resolution efforts for incidents to enhance service reliability Facilitated communication between teams during incident responses
- Assisted in daily operations of restaurant management Supported staff in delivering quality customer service Coordinated team efforts to maintain cleanliness and organization
- Assisted in tracking inventory levels and maintaining accurate records Supported inventory audits to identify discrepancies and ensure accuracy Facilitated restocking processes to optimize inventory availability
- Executed high-quality service delivery in fast-paced dining environments
- Oversaw kitchen operations, ensuring efficient workflow and high standards of food quality
- Assisted in executing marketing campaigns to enhance brand visibility Collaborated with team members to promote products and services effectively Supported market research efforts to identify customer needs and preferences
- Assisted customers with inquiries and requests for services Supported team members in delivering exceptional guest experiences Facilitated smooth operations within the hospitality environment
- Assisted guests with inquiries and service requests Provided support to team members in delivering quality customer experiences Facilitated communication between guests and service teams
- Assisted in completing typing tasks accurately and efficiently Supported team members by providing timely typing services Contributed to project documentation through precise typing
- Oversaw comprehensive social media management strategies to enhance brand visibility
- Oversaw customer relationship management initiatives to enhance client satisfaction
- Operated cash register to process customer transactions efficiently Assisted customers with purchases and inquiries at the register Maintained accurate cash drawer and handled transactions with precision
- Conducted comprehensive analyses to drive strategic decision-making
- Assisted in creating training materials and resources for team members Supported the development of training programs to enhance employee skills Facilitated onboarding sessions for new hires to improve integration into the team
- Assisted customers with product selections and inquiries Supported team in maintaining organized sales floor Facilitated transactions and processed payments efficiently
- Assisted customers with inquiries and issues to enhance satisfaction Supported team members in resolving customer concerns efficiently Facilitated communication between customers and service departments
- Assisted individuals in navigating challenges with understanding and support Provided compassionate responses to concerns and inquiries Facilitated constructive interactions through active listening
- Managed cash transactions with accuracy and attention to detail Assisted in processing payments and balancing cash drawers Supported team members in maintaining cash flow integrity
- Performed cleaning and sanitizing tasks to maintain a safe environment Assisted in keeping spaces clean and organized Supported health standards through regular cleaning duties
- Delivered exceptional customer service to enhance client satisfaction and loyalty
- Supported teams in consistently meeting deadlines and maintaining schedules Contributed to maintaining high standards of reliability in operations
- Assisted clients with inquiries to improve satisfaction levels Supported team members in resolving customer issues effectively Facilitated communication between clients and service departments
- Customer Service
- Retail sales
- Customer relations
Certification
- Food Handler Certification
- TABC Certified
- Bartender License
Timeline
Cashier
NIKE
03.2024 - 12.2024
Guest Service Associate
Disney Parks, Experiences and Products
01.2024 - 09.2024
Beauty Advisor
Sephora
05.2023 - 01.2024
Kitchen Manager
5 Star Premier Residences of Boca
02.2022 - 04.2023
Server
Olive Garden
12.2021 - 03.2022
High school diploma - undefined
Jamaica High School