Chima Ike

Deliver an enriching client experience in every interaction and across all channels in a timely and professional manner. Monitor business and financial transactions and analyze client profiles to determine their needs and interests. Guide each client across brand’s values, by assuming a listening attitude to gain a strong understanding of the clients and their needs. Gather Client feedback and requests to support a continuous improvement of the Client experience and enrich the Group’s strategy. Understand individual and team KPIs.

Supervised up to 20 associates during shifts and monitor sales targets during assigned segments. Work in partnership with the Store Manager and Visual Manager to ensure all store priorities are met. Recruit and onboard new associates and provide feedback to existing associates to improve performance.

Define, design and implement a creative visual merchandising strategies. Create appealing and eye-catching visual displays that lead the customer to the entire store. Act in alignment with the organization’s culture, products, image and target market.

Creating an engaging shopping experience for our customers by initiating conversations and Interacting with then in an authentic, personalized way.Sharing advice with customers on current trends, our products, and new promotions; suggest alternative products, complementary pieces, and styling ideas based on the customers personal style and interests.