Summary
Overview
Work History
Education
Skills
Timeline
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Hong Kang

Benicia,CA

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

10
10
years of professional experience

Work History

Client Advisor

Vinfast
12.2024 - Current
  • Follow up with inquiries made by potential clients through phone calls or email
  • Demonstrate Vinfast vehicles and it’s features to clients through test drives
  • Work with banks for clients who are ready to purchase a Vinfast vehicle through financing or leasing
  • Appointment setting
  • Educate clients on the importance of maintenance on Vinfast vehicles and help set up appointments for that.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Fostered strong relationships with clients, ensuring satisfaction and retention through regular communication.

Sales

Honda Marin
01.2024 - 10.2024
  • Cold calls on customers who had inquiries with our vehicles
  • Set up appointments for test drive for clients
  • Followed up with clients through phone calls or emails who test drove but did not purchase
  • Followed up with clients who were on end of lease to either help them sign another lease or return.
  • Help clients choose from numerous financing or leasing options based on credit score and zip code
  • Negotiate on pricing with clients until agreement was made
  • Coordinated with management to help ensure client would pick best possible deal for them.
  • Planned forecasts and sales objectives using sales assumptions based on prior sales, local economic outlooks and industry factors.
  • Increased sales revenue by developing and implementing strategic sales plans and initiatives.
  • Supported sales team objectives by creating persuasive sales presentations and product onesheeters.

Trainer

gRounds Fitness
06.2018 - 04.2024
  • Train members in kicking/martial arts and various different types of exercises
  • Sold memberships to potential members
  • Change up and write different workout plans each day with different focus or emphasis.
  • Streamlined onboarding process, reducing new hire ramp-up time.
  • Enhanced training accessibility, converting traditional materials into e-learning formats.
  • Led cross-functional team to update training curricula, keeping pace with industry changes.

Assistant Manager

Bose
08.2015 - 04.2018
  • Demonstrate products to customers
  • Pitch in protection plan coverage within each purchases to customers
  • Help customers order things online
  • Help repair small minor damages within products that customers bring in.
  • Cash handling.
  • Managed complex sales funnel according to business plan designed to accelerate sales growth.
  • Exceeded annual sales targets consistently by identifying untapped markets and adjusting sales tactics accordingly.
  • Boosted sales revenues by developing and implementing strategic local sales plans.
  • Managed a team of sales representatives, consistently achieving monthly sales targets and revenue goals.

Education

Bachelor of Science - Communications Studies

California State University, Sacramento
Sacramento, CA
05-2021

Skills

  • Experience in sales from electronics, supplements to vehicles
  • Retail management
  • Fluent in Korean and English
  • Experience translating from Korean to English or English to Korean
  • Proficient in Microsoft, Excel, and Powerpoint
  • Excellent in verbal communication and writing skills
  • Commodity sales
  • Advertising sales
  • Meeting sales targets
  • Digital sales
  • Money handling
  • Team leadership

Timeline

Client Advisor

Vinfast
12.2024 - Current

Sales

Honda Marin
01.2024 - 10.2024

Trainer

gRounds Fitness
06.2018 - 04.2024

Assistant Manager

Bose
08.2015 - 04.2018

Bachelor of Science - Communications Studies

California State University, Sacramento

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