Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern

Samantha Flores

San Jose,CA

Summary

Hi my name is Samantha Flores, Im24 years old. I am Hispanic and looking to seek a full time job. I am open to learn new things and expand myself in the customer service industry

Overview

7
7
years of professional experience

Work History

Client Advisor

Louis Vuitton
11.2023 - 02.2024
  • I would help clients look for the perfect bag for them
  • I would also do online orders and pickups
  • Assisted in the onboarding process for new clients by gathering information and providing guidance
  • I would contact my clients on a daily basis with any questions or sending them new collections
  • Developed relationships with clients through regular communication and follow-up

Budtender/Receptionist

Ca collective
11.2021 - 10.2022
  • I would help customers as a budtender answer question they have about the product
  • I would do reception, which is check in people, also vendors, sign up new customers, check ids
  • Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia
  • Advised customers on various products such as effects, flavors, potency levels, and prices
  • Greeted customers with a friendly and inviting attitude
  • Assisted customers in selecting the best products for their needs

Sales Lead/Key Holder

UGG / Deckers Brands
09.2020 - 10.2022
  • Greeted customers and provided assistance with product selection
  • Provided customer service to ensure satisfaction with purchases
  • Assisted in training new sales associates on store policies, procedures, and standards of operations
  • Performed opening and closing duties including counting cash drawers and preparing bank deposits
  • Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage
  • Tracked inventory levels for restocking merchandise when necessary
  • Created monthly reports for management regarding sales performance and customer feedback

Front Desk Agent

Homewood Suites by Hilton
08.2019 - 09.2020
  • Greeted customers in a professional and friendly manner
  • Answered phones, responded to inquiries, and took messages
  • Processed payments accurately and efficiently
  • Resolved customer complaints promptly and courteously
  • Provided information about hotel amenities, services, and local attractions
  • Maintained cleanliness of lobby area at all times
  • Scheduled reservations for groups and special events
  • Verified accuracy of room rates and other charges during check-in process
  • Ensured that all safety regulations were followed according to company policies

Store Associate (Seasonal)

Victoria's Secret
10.2018 - 01.2019
  • Assisted customers with product selection, pricing and availability
  • Stocked shelves with merchandise and maintained inventory levels
  • Organized store displays to ensure maximum visibility of products
  • Ensured the cleanliness and tidiness of the store
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
  • Issued receipts, refunds, credits or change due to customers

Insurance Receptionist

Destiny Rose Insurance
08.2017 - 12.2017
  • Greeted clients, answered phones and provided general administrative support
  • Performed data entry of customer information into the system
  • Scheduled appointments for clients and managed calendars
  • Provided excellent customer service to all customers, both in person and over the phone
  • Verified client insurance coverage, updated records and created new accounts
  • Ensured that all documents were properly filed and stored securely in accordance with company policies
  • Processed payments from customers accurately and efficiently
  • Assisted clients with completing paperwork related to their insurance policy

Education

High School - undefined

William C. Overfelt High School
San Jose, CA
05.2018

Skills

  • Organizational Skills
  • Front Desk (1 year)
  • Reception
  • Bilingual (10 years)
  • Stocking (1 year)
  • Cash Handling
  • Customer Service
  • Retail Sales
  • Sales
  • Leadership
  • Supervising Experience
  • Hotel experience
  • Time management (1 year)
  • Customer service
  • Retail sales
  • Supervising experience
  • Communication skills
  • POS
  • Organizational skills
  • Time management
  • Outside sales
  • Front desk
  • Computer skills
  • Phone etiquette

Languages

Spanish
Native or Bilingual

Timeline

Client Advisor

Louis Vuitton
11.2023 - 02.2024

Budtender/Receptionist

Ca collective
11.2021 - 10.2022

Sales Lead/Key Holder

UGG / Deckers Brands
09.2020 - 10.2022

Front Desk Agent

Homewood Suites by Hilton
08.2019 - 09.2020

Store Associate (Seasonal)

Victoria's Secret
10.2018 - 01.2019

Insurance Receptionist

Destiny Rose Insurance
08.2017 - 12.2017

High School - undefined

William C. Overfelt High School

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Samantha Flores