Senior Business Analyst
- Lead Position responsible for supervision of Business Analysts on TIERS Conversion Team.
GAYLE PANOVEC
Project Management/ Subject Matter Expert (SME)
Austin,TX
Summary
Over 25 years experience in the human services arena for state and local levels of government. Contributed to multiple automated statewide system development efforts as a government manager and as a business consultant. Proven ability to meet Project expectations in a cost effective and efficient manner. Facilitation of multiple teams in both waterfall and Agile environments. Success in a variety of intra-state environments with responsibility for completing complex projects. Proven ability to collaborate successfully with stakeholders and internal teams. Strong leadership, communication, and analytical skills. Decisive and solution oriented.
Work History
Project Management/Senior Business Analyst
State of Texas, TIERS
08.2006 - Current
- Management of IT teams through Project Lifecycles
- Review of business requirements documents, test plans and scripts
- Oversight, tracking and reporting of system testing results to both State and Project Management teams
- Facilitating State and Project team meetings
- Responsible for project plan updates and statistical reporting to Project Management
- Lead liaison for maintenance of Interfaces between HHSC and Trading Partners
- Lead liaison between vendors supplying services to HHSC
- Technologies: Mercury IT – Project Workbench/Quality Center, Windows XP, Excel, Word, Visio, Power Point, Microsoft Outlook, RequisitePro, ClearCase, ClearQuest, PL/SQL, WebSphere Studio, ARIBA Spend Management.
Business Analyst
State of Nebraska, MMIS
04.2003 - 07.2006
- Analysis, design, and documentation of various Medicaid business functions such as claims processing, electronic claims submission via X12 transactions, provider database and maintenance of interface with IVA and IVD agencies
- Develop business requirements that meet the client’s needs
- Provide technical teams the detail necessary to successfully code to specification
- Implementation of test plans and resolving issues found during testing
- Organization and facilitation of team meetings between clients, business, and technical staff
- Technologies: CICS, Visio, Windows XP, Access, Excel, Lotus.
Business Analyst
State of Nebraska, CHARTS
06.2000 - 03.2003
- Participated as a business analyst on the CHARTS automated system development project
- Responsible for coordinating with multiple system teams to assure successful Project implementation
- Coordinated the submittal, review and tracking of design and application modifications
- Documenting and tracking of system output and created solution plans for any problems found
- XP, CICS, Visio, Excel, Lotus.
Business Analyst
State of Nevada, NOMADS
06.1995 - 06.2000
- Participated in the system design, development, and testing for Nevada’s Child Support (IVD) System
- Development of system requirements and coordinating with Development and testing teams to assure successful project implementation
- Team Lead for IVD reports from deign to testing and implementation of the final product
- Responsible for resolving product defects
- Participated in the support and training of field operations at the state and local level
- Technologies: CICS, PLAYBACK, Visio, Microsoft Office Suite, Excel, Lotus.
Program Manager
State of Tennessee
05.1993 - 06.1995
- With experience in the developing, coordinating and implementing statewide policy and programs for TANF/FS and Medicaid programs
- Program Manager for development of RFP for EBT services as part of the Southern Alliance of States (SAS)
- Liaison between State of Tennessee and other SAS states, the United States Treasury, USDA, and IVA federal agencies
- Business Analyst experience in the design and testing of statewide automated Medicaid system with a focus on claims processing
- Business Analyst experience in the design and testing of statewide automated child support enforcement systems with a focus on IV-D financials., Development of an RFP for eight southeastern states to provide Electronic Benefit Transfer services to TANF/FS recipients
- The participating states formed a consortium referred to as SAS (Southern Alliance of States)
- Participation in evaluating responses from potential contractors
- Participation in contract negotiations with selected vendors
- Liaison between State of Tennessee and other SAS states, the United States Treasury, USDA and IVA federal agencies.
Program Manager
Child Care Programs
03.1985 - 04.1993
- Developing, coordinating and implementing statewide policy and programs
- Development of policies and procedures for TANF/FS, Medicaid and Child Care Programs
- Development of impact analysis for field operations
- Monitoring system testing and analysis.
Education
Bachelor’s Degree - Psychology and English
Middle Tennessee State University
Skills
Microsoft Office - Word, Excel, AccessVisioPowerPointOutlookLotus Notes
Accomplishments
- IT Development Experience
- Management of IT Teams and External Vendors – State of Texas and Accenture
- System: TIERS
- Senior Business Analyst – State of Texas and Capital Technologies
- System: TIERS
- Business Analyst – State of Nebraska System: MMIS
- Business Analyst – State of Nevada and IBM System: FAMIS and IV-D
- Program Manager – State of Tennessee
- Human Services Expertise
- Program Manager, EBT
- Program Manager, TANF/FS/Medicaid
- Field Supervision, FS
- IV-D Financials
- IV-D/IV-A Interfaces
- Case Management
- Policy/ Procedure Development, Medicaid/TANF
Timeline
Project Management/Senior Business Analyst
State of Texas, TIERS
08.2006 - Current
Business Analyst
State of Nebraska, MMIS
04.2003 - 07.2006
Business Analyst
State of Nebraska, CHARTS
06.2000 - 03.2003
Business Analyst
State of Nevada, NOMADS
06.1995 - 06.2000
Program Manager
State of Tennessee
05.1993 - 06.1995
Program Manager
Child Care Programs
03.1985 - 04.1993
Senior Business Analyst
Bachelor’s Degree - Psychology and English
Middle Tennessee State University