Angel Pratt
Bel Air,MD
Summary
Detail-oriented manager with 6+ years of experience in veterinary medicine and 15+ years in Management. Succeeded in running an efficient nursing and care staff of 50 and dedication to excellent animal care and client service.
Overview
25
25
years of professional experience
Work History
Veterinary Technician
Churchville Veterinary Clinic
02.2024 - Current
- Facilitate appointments for vaccines, wellness, and sick/injury.
- Venous blood collection as well as running ordered diagnostics by DVM.
- Educate clients on preventatives and general care for pets.
- Care for pre and post-op surgery patients.
- Administer medications to animals in treatment
Veterinary Technician Manager
Pet ER Hunt Valley
08.2018 - 02.2024
- Created the role of Patient Care Coordinator to serve as a liaison between the doctors, clients, nursing staff, and other departments, ensuring the best patient care.
- Created a system of diagnostic tracking and follow up utilizing our discharge staff, which has lead to a huge decrease in lost charges and increase in revenue.
- Provide ongoing feedback and mentorship to a team of 50, fostering a positive work environment
- Created and managed schedules for multiple departments, ensuring optimal productivity and efficiency.
- Conduct thorough interviews and assessments to evaluate candidates' skills, experience, and cultural fit. Streamlined the hiring process by implementing automated onboarding tools.
- Primary point of contact for all IT-related inquiries, troubleshooting and resolution & serve as systems administrator for practice manager software .
- Technical skills include diagnostics, medical math, placing IV catheters as well as advanced technician skills.
Department Manager - Damages & Returns
KMART
07.2013 - 08.2015
- Oversee and manage the Damages & Returns department, ensuring all processes and procedures were followed accurately and efficiently
- Tracking and audit of sales, pricing updates, and inventory
- Conduct daily reconciliation of sales transactions, ensuring accuracy and completeness of financial records
- Implement and maintain an organized storage system to optimize efficiency and minimize stock loss
- Conduct regular performance evaluations and provided constructive feedback to sales team members to support them in reaching monthly goals
- Conduct regular reviews of business accounts to identify opportunities for additional services and cross-selling
- Oversee daily operations, including inventory management, shipping and receiving, and quality control, ensuring timely delivery of products to customers
- Equipment repair, maintenance, and resell.
Store Manager
Verizon Wireless
04.2004 - 06.2011
- Maintain all aspects of the location from open to close.
- Perform daily reconciliation of sales transactions, ensuring accuracy and
completeness of financial records. Implemented and maintained an organized storage system to optimize efficiency and minimize stock loss. - Conduct regular performance evaluations and provided constructive feedback to
sales team members to support them in reaching monthly goals. - Conduct reviews of business accounts to identify opportunities for services
Operations Manager
Precision Wireless
06.1999 - 04.2004
- Oversee daily operations, including inventory management, shipping and
receiving, and quality control, ensuring timely delivery of products to customers. - Equipment repair, maintenance, and resell.
Education
Associates of Applied Science in Veterinary Technician -
Penn Foster College At Remote
Remote12.2020
Electronics Engineering Technology -
RETS (TESST) College At Catonsville, MD
Maryland06.1997
High School Diploma -
Kenwood High School
Maryland06.1995
Skills
- Development of nursing staff on efficiency and continued improvement of skillset with hands on
- Hiring and onboarding
- Regular coaching and feedback sessions
- Analyzation of process and flow Create solutions to serve the largest volume of pets without sacrificing care
- Create scheduling to fit the needs of the business
- Venipuncture, phlebotomy, and IV catheter placement
- Working knowledge of Ezyvet, Smartflow, and Avimark
- CPR - RECOVER certified
- Placement of Nasogastric tubes, Central line, Rectal Foley, and Nasal O2 lines
- Calculating medications and IVF rates
- Triage and determination of critical status
- Surgical monitoring experience with pre and post-op animal care
- Full diagnostic work up and treatment as ordered by DVM
- Preparing to take the VTNE to be a registered RVT in December 2024
Timeline
Veterinary Technician
Churchville Veterinary Clinic
02.2024 - Current
Veterinary Technician Manager
Pet ER Hunt Valley
08.2018 - 02.2024
Department Manager - Damages & Returns
KMART
07.2013 - 08.2015
Store Manager
Verizon Wireless
04.2004 - 06.2011
Operations Manager
Precision Wireless
06.1999 - 04.2004
Associates of Applied Science in Veterinary Technician -
Penn Foster College At Remote
Electronics Engineering Technology -
RETS (TESST) College At Catonsville, MD
High School Diploma -
Kenwood High School
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