Britni Ballance
Hampton,USA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
Work History
Veterinary Technician
Black Rocks Animal Hospital
09.2023 - 12.2023
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
Dog Daycare Team Leader
Coastal Canine Resort llc
10.2022 - 10.2023
- Managed team workload to reach targets for specific tasks
- Worked with customer service representatives to handle escalated customer issues
- Conducted new-hire trainings
- Covered shift shortages for all shifts to keep production schedule on time
- Built strong relationships with customers through positive attitude and attentive response
- Worked with team to identify areas of improvement and devised solutions based on findings
- Managed up to 70 dogs of varying breeds and sizes, providing attentive care
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques
- Washed, trimmed and brushed animals to maintain good grooming standards
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners
- Followed pet care instructions for dietary needs and medication regimens
- Communicated professionally with pet owners via phone, email, and text.
Advanced Veterinary Assistant/ Safety Officer
Piscataqua Animal Hospital
05.2019 - 10.2022
- Positioned animals for diagnostic imaging such as x-rays and scans
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Administered medications to animals in treatment and documented changes in condition
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering
- Recorded symptoms and documented medical observations to inform treatment decisions
- Assisted with training of new veterinary assistants and support staff to improve individuals' capabilities
- Restrained animals for examination and treatment
- Completed treatments for patients directed by veterinarian
- Prepped animals for surgical procedures by shaving and sterilizing surgical site
- Cleaned, sterilized and maintained surgical instruments and equipment
- Monitored vital signs and provided nursing care for animals
- Collected and processed samples with in house laboratory machines such as blood urine and feces
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
- Assisted in preparation and administration of anesthesia for surgical procedures
- Implemented and maintain an effective safety program that complies with OSHA regulations and ensures the well-being and safety of employees and animals
- Implemented and maintain safety protocols and procedures to ensure the well-being and protection of animals, staff, and visitors
- Developed and implement training programs for veterinary assistants and support staff on safety protocols and procedures
- Developed and implement a comprehensive emergency response plan for the hospital, including protocols for natural disasters, accidents, and medical emergencies
- Ensured compliance with veterinary medical waste disposal regulations
- Conducted regular inspections of the facility to identify any potential safety hazards and take immediate action to address them.
Education
Veterinary Assistant Certificate -
Animal Behavior College- Remote
05.2015
High School Diploma -
Winnacunnet High School
Hampton, NH05.2015
Skills
- Time Management
- Organizational
- Communication
- Scheduling
- Quality Improvement
- Client Service
- Team Supervision
- Attention to Detail
- Safety
- Staff Training
- Verbal and Written Communication
- Problem-Solving
- People Management
- Issue Resolution
- Teamwork and Collaboration
- Safety Processes and Procedures
- Animal Safety
- Proficient in Petexec, Avimark and with Iddex lab machines
- Proper Animal Restraint
- Diagnostic Testing
- Leadership
- Efficiency
Timeline
Veterinary Technician
Black Rocks Animal Hospital
09.2023 - 12.2023
Dog Daycare Team Leader
Coastal Canine Resort llc
10.2022 - 10.2023
Advanced Veterinary Assistant/ Safety Officer
Piscataqua Animal Hospital
05.2019 - 10.2022
Veterinary Assistant Certificate -
Animal Behavior College- Remote
High School Diploma -
Winnacunnet High School