Lara Payne
Holiday
Summary
Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses
Overview
6
6
years of professional experience
Work History
Veterinary technician
Westlake Animal Hospital
01.2023 - Current
- Welcoming pet owners and their animals as they arrive at the animal hospital
- Assisting with the check-in process by gathering necessary information such as the pet's name, owner's contact details, and reason for the visit
- Managing the scheduling of appointments for veterinary consultations, surgeries, vaccinations, and other services
- Ensuring that appointment slots are efficiently utilized and coordinating with the veterinary staff to accommodate urgent cases
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
MST
Lowes
01.2021 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Resort Manager
Pet Suites
09.2019 - 01.2021
- Welcoming pet owners and their pets upon arrival, ensuring a smooth check-in process, and providing information about the resort's services and policies
- Managing pet suites and assigning appropriate accommodations based on the size, breed, and specific needs of each pet
- Ensuring that pets are comfortable, safe, and provided with proper bedding, food, and water
- Hiring, training, and supervising a team of pet care attendants or kennel assistants
Education
GED -
N/A
2020
Skills
- Customer Service
- Multitasking
- Prioritizing
- Collaboration
- Database Search
- Time Management
- Documentation
- Reporting
- Data Entry
- Process Improvement
- Project Management
- Transaction Processing
- De-escalation
- Customer Retention
- Issue Resolution
- Email Support
- Training
- Administrative Support
- Financial Recordkeeping
- Management
- Electronic Medical Records
- Appointment Scheduling
- Animal Care
- Client Relations
- Staff Supervision
- Inventory Management
- Health Monitoring
- Sales Strategy
- Conflict Resolution
- Pet Training
- Customer Engagement
- Facility Management
- Emergency Response
- Animal Behavior
- Whole store resets
- Veterinary Knowledge
- Client Communication
- Pet handling
- Animal care
- Cleaning protocols
- Medication administration
- Animal nutrition
- Animal training
- Vaccine administration
- Surgery preparation
- Animal handling
- Veterinary care
- Human and animal safety
- Animal behavior education
Timeline
Veterinary technician
Westlake Animal Hospital
01.2023 - Current
MST
Lowes
01.2021 - 12.2022
Resort Manager
Pet Suites
09.2019 - 01.2021
GED -
N/A
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