Gerardo Rubio
El Paso,TX
Summary
Dynamic Veterinary Technician and Sales Associate with a proven track record at Crossroads Animal Hospital and various automotive dealerships. Excelled in customer engagement and sales strategies, boosting satisfaction and loyalty. Demonstrates exceptional teamwork and problem-solving abilities, achieving goals with professionalism. Skilled in customer service and sales expertise, consistently meeting targets.
Overview
12
12
years of professional experience
Work History
Veterinary Technician
Crossroads Animal Hospital
El Paso, TX
03.2022 - Current
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Prepared, sterilized and maintained medical instruments and equipment.
Sales Associate
Audi Valencia
Valencia, CA
08.2018 - 06.2020
- Engaged with customers to build rapport and loyalty.
- Developed strong rapport with customers and created positive impression of dealership
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent buying experiences.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate vehicles based on their needs.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications
- Developed comprehensive product knowledge, enabling effective upselling.
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
Lexus Of Valencia
Valencia, CA
04.2014 - 06.2016
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
Sales Associate
Antelope Valley Nissan
Palmdale, CA
09.2012 - 04.2014
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of dealership.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Conducted vehicle demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent buying experiences.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
- Increased customer loyalty with personalized buying experiences and attentive service.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Education
GED -
Del Valle High School
El Paso, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Sales expertise
- Product sales
- Customer needs assessment
- Sales strategies
- Upselling
- Professional demeanor
- Sales goals attainment
- Customer engagement
- Positive and professional
Timeline
Veterinary Technician
Crossroads Animal Hospital
03.2022 - Current
Sales Associate
Audi Valencia
08.2018 - 06.2020
Sales Associate
Lexus Of Valencia
04.2014 - 06.2016
Sales Associate
Antelope Valley Nissan
09.2012 - 04.2014
GED -
Del Valle High School