Katherine Fountain
Town And Country Veterinary Hospital
VANCLEAVE,MS
13
years of professional experience
Dynamic Veterinary Technician with a strong work ethic and exceptional customer service skills, honed at Town And Country Veterinary Hospital. Proven expertise in medication administration and surgical assistance, enhancing patient care and clinic
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Work History
Veterinary Technician
3 Years- Conducted routine laboratory tests, including blood work and urinalysis, maintaining accuracy in results.
- Prepared surgical instruments and assisted during procedures, ensuring a sterile environment.
- Managed inventory of medical supplies, optimizing stock levels to meet clinic demands.
- Trained new staff on clinical protocols and safety measures to enhance team performance.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Restrained animals to protect veterinarians from potential harm.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Improved clinic efficiency with organization of medical inventory and timely restocking of supplies.
- Assisted in processing patient records and maintaining accurate medical files.
- Maintained inventory of office supplies and ordered materials as needed for daily operations.
- Provided administrative support in billing processes, including handling payments and insurance claims.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Entered data from pet records and office visits into computer system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Veterinary Technician
11 Months- Assisted veterinarians in administering treatments and medications to animals.
- Conducted routine health checks and documented findings accurately in patient records.
- Provided support in surgical procedures, ensuring sterility and proper equipment readiness.
- Educated pet owners on post-operative care and preventive health measures.
- Maintained cleanliness of facilities, adhering to safety protocols and sanitation standards.
- Collaborated with team members to improve animal care processes and efficiency.
- Monitored vital signs of animals under care, reporting changes to veterinary staff promptly.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Veterinary Technician
6 Months- Assisted veterinarians in administering treatments and medications to animals.
- Conducted routine health checks and documented findings accurately in patient records.
- Provided support in surgical procedures, ensuring sterility and proper equipment readiness.
- Educated pet owners on post-operative care and preventive health measures.
- Maintained cleanliness of facilities, adhering to safety protocols and sanitation standards.
- Collaborated with team members to improve animal care processes and efficiency.
- Monitored vital signs of animals under care, reporting changes to veterinary staff promptly.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Veterinary Technician
2 Years 3 Months- Administered vaccinations and treatments under veterinarian supervision.
- Assisted in surgical procedures, ensuring a sterile environment.
- Monitored patient vital signs and reported changes to veterinarians.
- Educated pet owners on post-operative care and medication administration.
- Performed laboratory tests to support accurate diagnosis and treatment plans.
- Maintained medical records with precise documentation of patient care activities.
- Trained new staff on standard operating procedures and best practices.
- Collaborated with team members to improve workflow efficiency in clinic operations.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Administered medications to animals in treatment and documented changes in condition.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Managed multi-line phone systems to direct calls efficiently.
- Greeted and assisted visitors, ensuring positive first impressions.
- Scheduled appointments and coordinated meeting logistics for staff members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Kennel Technician
1 Year 9 Months- Provided daily care and feeding for various dog breeds, ensuring optimal health and well-being.
- Maintained cleanliness of kennel facilities by performing regular sanitation procedures and organizing supplies.
- Monitored animal behavior and reported any signs of illness or distress to veterinary staff promptly.
- Assisted in administering medications as directed by veterinary professionals, ensuring compliance with treatment plans.
- Developed strong relationships with pet owners, enhancing customer satisfaction through effective communication and support.
- Trained new staff on kennel procedures and animal handling techniques, promoting a safe work environment.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Maintained accurate inventory records for pet supplies and food, ensuring availability and controlling costs through strategic ordering.
Assistant Manager
1 Year- Assisted in daily operations, ensuring efficient workflow and customer satisfaction.
- Trained new staff on service standards and food safety protocols.
- Managed inventory levels, reducing waste and optimizing supply orders.
- Implemented promotional campaigns to increase sales during peak hours.
- Monitored employee performance, providing feedback for improvement.
- Developed scheduling strategies to enhance team productivity during busy shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Prepared high-quality sandwiches following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in inventory management by tracking ingredient levels and restocking supplies as needed.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Executed sandwich artistry duties with very low occurrence of errors.
- Managed cash transactions efficiently while adhering to company policies for financial security measures.
Deli Associate
4 Months- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Prepared and packaged deli items according to food safety standards.
- Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
- Operated slicing machines and scales accurately for efficient food preparation.
- Collaborated with team members to manage inventory levels and reduce waste.
- Trained new associates on deli procedures and customer service best practices.
- Monitored stock levels, placing orders as necessary to ensure product availability for customers.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
Team Member
1 Year 5 Months- Assisted in daily operations, ensuring adherence to safety protocols and cleanliness standards.
- Collaborated with team members to maintain efficient workflow during peak service hours.
- Operated kitchen equipment and tools according to manufacturer guidelines for optimal performance.
- Ensured product quality by conducting routine inspections and adhering to food safety regulations.
- Trained new team members on operational procedures and best practices for efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
6 Months- Adapted quickly to changing tasks while maintaining focus on customer satisfaction and service speed.
- Implemented suggestions for process improvements, enhancing overall team productivity and service quality.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked effectively in fast-paced environments.
Server
8 Months- Provided exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Accurately took and processed orders using point-of-sale systems.
- Maintained cleanliness and organization of dining and kitchen areas for efficient operations.
- Assisted in training new staff members on menu offerings and service protocols.
- Handled cash transactions, balancing cash drawers at the end of shifts.
- Monitored inventory levels, restocking supplies as needed to support operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma
Skills
Medication administration
Surgical assistance
Supply restocking
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Safe food handling
Quality control
Performance improvement
Timeline
Veterinary Technician
Town And Country Veterinary Hospital
08.2025 - 07.2026Read More
Veterinary Technician
The Pet Connection
08.2022 - 08.2025Read More
Veterinary Technician
Humane Society of South Mississippi
02.2022 - 08.2022Read More
Veterinary Technician
Gulfport Veterinary Hospital
11.2019 - 02.2022Read More
Kennel Technician
The Pet Connection
02.2018 - 11.2019Read More
Assistant Manager
Subway
02.2017 - 02.2018Read More
Deli Associate
Wal-Mart Supercenter
08.2016 - 12.2016Read More
Team Member
Belgicans
02.2015 - 07.2016Read More
Team Member
Krispy Kreme
02.2015 - 08.2015Read More
Server
Waffle House
09.2013 - 05.2014Read More
Ocean Springs High School
High School Diploma
Read More