James Thomas Adams

In my role as an Account Technology Strategist at Microsoft, I am dedicated to empowering our customers to innovate and drive transformation through cutting-edge technology solutions. Acting as their CTO with a primary focus on application modernization and development, security, Azure, OpenAI, AI with M365, and CoPilots, I am committed to delivering unparalleled value and driving impactful outcomes for our clients.

Key Responsibilities:

Application Modernization and Development:

Spearheading initiatives to modernize and optimize clients' existing applications, leveraging the latest technologies and best practices.
Collaborating closely with development teams to architect scalable, resilient, and high-performance solutions tailored to meet specific business needs.
Guiding clients through the entire development lifecycle, from ideation and design to deployment and maintenance, ensuring alignment with strategic objectives.
Security:

Serving as a trusted advisor to clients on security best practices, threat mitigation strategies, and compliance requirements.
Implementing robust security measures and protocols to safeguard sensitive data and infrastructure against evolving cyber threats.
Conducting comprehensive security assessments and audits to identify vulnerabilities and recommend remediation actions.
Azure and OpenAI:

Driving adoption of Microsoft Azure services to enable cloud-native innovation, scalability, and agility.
Harnessing the power of Azure AI and OpenAI technologies to unlock new insights, automate processes, and enhance decision-making capabilities.
Providing technical expertise and guidance on Azure architecture, deployment, and optimization to maximize ROI and efficiency.
AI with M365 and CoPilots:

Integrating AI capabilities into Microsoft 365 applications to streamline workflows, enhance productivity, and deliver personalized user experiences.
Leveraging CoPilots to augment development efforts, accelerate code creation, and improve software quality through AI-powered collaboration.
Leading workshops, training sessions, and knowledge-sharing initiatives to empower clients to harness the full potential of AI technologies within their organizations.
Through my proactive engagement, strategic vision, and deep expertise across diverse technology domains, I am dedicated to driving innovation, fostering digital transformation, and delivering exceptional value to our customers at Microsoft.

• Maintained current and in-depth understanding of business processes, needs and objectives.
• Worked with developers and engineers to realize technological solutions.
• Customized in-development software to clients' current hardware environments, designing applications to span multiple systems.
• Analyzed Cloud solutions proposed to meet diverse business requirements.
• Assessed under-performing software and developed actionable improvements.
• Reviewed business success drivers, applying strategic prioritization to future architectural updates.
• Communicated software architecture strategies to senior leadership and third-party business leaders.
• Created migration strategies to bridge development gaps between existing hardware architecture and future updates.
• Designed architecture strategies for large-scale system-wide application deployments.
• Participated in system development life cycle from requirements analysis through system implementation.

• Responsibilities include designing and developing architectures at scales; demonstrating proficiency with VMWare ESX, Cisco UCS Manager deployment of Cisco UCS and HyperFlex from greenfield to fully functional systems using Cisco best practices; troubleshooting UCS Manager, configuring Cisco Nexus switching and Cisco ACI (plus;) incorporating SAN storage using iSCSI and fibre channel in some designs, benchmarking solution performance with vdbench and other application specific benchmarks and tools; working with partners and internal engineering; engagement in understanding customer requirements and proposing innovative solutions and architecture
• Analyzed complex data and identified anomalies, trends and risks to provide useful insights to improve internal controls.
• Creation of collateral including technical requirements, test plans, technical presentations, white papers, design guides and implementation guides to address product management and marketing requirements
• Provide expert technical architectural support and guidance for sales opportunities that involve hyperconverged infrastructure, management and automation, including integration with certain select 3rd party product
• Performance Benchmarking of HyperFlex platform
• Developed database architectural strategies at modeling, design and implementation stages to address business or industry requirements.

• Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
• Developed highly effective incident response team and trained extensively in preparation for possible events.
• Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
• Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
• Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.

• Presented business leaders with ROI estimations to drive project planning.
• Improved systems with addition of new features and infrastructure.
• Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
• Reviewed technical work of consultants and third-party support providers.
• Established requirements to bolster management decision support reporting.
• Investigated system issues and implemented resolutions to reduce downtime.
• Enhanced and reconstructed computer systems to increase efficiency.
• Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
• Researched and adopted new technologies to add value to existing offerings.

• Implemented new robotics infrastructure to streamline factory output of bedding
• Helped create private cloud with Senior IT team and implementation
• Develop and maintain accurate and current inventory of IT and Telecom assets
• Document and engage current IT and Telecom architecture while driving cost reduction and change
• Direct the continuous improvement, efficiency, and overall health of the Infrastructure as a whole
• Work closely with the Applications, Business Intelligence, and Project Management team members to ensure that all systems function together and meet SLA's, business goals, and objectives
• Assist in planning and managing IT work streams (such as server consolidation, hardware refresh, telecom upgrades, and security audits) according to a well-designed plan aligned across key interrelated functions
• Assist in the analysis and resolution of technical problems within the infrastructure
• Monitor the network using Network monitoring tools to ensure the availability and problem resolution at all times (APC Struxureware, Solarwinds).
• Installed system updates to address vulnerabilities and reduce security issues.
• Organized system operating procedures to strengthen controls.
• Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.