Joana Agblo
West Haven,CT
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
9
9
years of professional experience
Work History
Quality Assurance Technician 1
Medtronic
09.2021 - 06.2022
- Adhered to respective Standard Operating Procedures pertaining to the Syneture Department: Backpacking, Frontpacking and Internal Leak Testing areas.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected finished products for overall quality and adherence to medical grade specifications.
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
Quality Assurance Technician (Manufacturing Contingent)
Randstad
04.2021 - 09.2021
- Adhered to respective Standard Operating Procedures pertaining to the Syneture Department: Backpacking, Frontpacking and Internal Leak Testing areas.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected finished products for overall quality and adherence to medical grade specifications.
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
Quality Assurance Technician (Manufacturing Contingent)
Kelly Services
11.2019 - 04.2021
- Adhered to respective Standard Operating Procedures pertaining to the Syneture Department: Backpacking, Frontpacking and Internal Leak Testing areas.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected finished products for overall quality and adherence to medical grade specifications.
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Collaborated with cross-functional teams to develop comprehensive quality control strategies, ensuring optimal product performance.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
Call Center Representative for MTN Ghana LTD
ISON BPO Ghana
04.2015 - 03.2018
- Followed through time management; including work planning, prioritization, and organization
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Customer Service Specialist (Intern)
Ecobank Ghana Limited
09.2013 - 03.2015
- Attended to potential and prospective customer enquiries along with curving a niche for utmost satisfaction.
- Issued out Individual and Corporate check books to on demand customers.
- Updated customer folders per customer or company requests.
- Marketed and sold bank’s products to customers.
- Provided support with auxiliary requests.
- Opened accounts using the appropriate software system.
Education
Associate of Science - English Composition
Gateway Community College
New Haven, CT12.2023
BSc - Banking and Finance
Central University College
01.2012
Skills
- Attention to detail
- Ability to thrive in fast-paced environments
- KAPPA trained
- Auditing
- Equipment Inspection
- Calibration standards
- Documentation skills
- Line checking
- Customer service
- Communication skills
- Phone etiquette
- Microsoft 365
References
Steven Calabro
steven.j.calabro@medtronic.com
(203)-757-1776
Timeline
Quality Assurance Technician 1
Medtronic
09.2021 - 06.2022
Quality Assurance Technician (Manufacturing Contingent)
Randstad
04.2021 - 09.2021
Quality Assurance Technician (Manufacturing Contingent)
Kelly Services
11.2019 - 04.2021
Call Center Representative for MTN Ghana LTD
ISON BPO Ghana
04.2015 - 03.2018
Customer Service Specialist (Intern)
Ecobank Ghana Limited
09.2013 - 03.2015
Associate of Science - English Composition
Gateway Community College
BSc - Banking and Finance
Central University College