Jan L. Duncan
Oak Park,MI
Summary
To obtain an Academic Advisor position within the company. Highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage
Overview
28
28
years of professional experience
Work History
Fulfillment Dispatcher, Field Traffic Controller
Comcast Cable
04.2006 - Current
- Utilized communication skills when assisting 25-30 technicians with their daily work load
- Exhibited multitasking skills when working with the Escalation team and the technicians to get customers request handled
- Demonstrated training skills when developing a portion of a training module for the Field Traffic Control manual
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Substitute Teacher
DETROIT PUBLIC SCHOOLS
09.2002 - 04.2004
- Utilized teaching skills when acting as a building sub for Marion Law Academy
- Provided Advance teaching skills when serving as a 6 grade science teacher also a 5th grade long term English Teacher: lesson plans, grades
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Instructor
WAYNE COUNTY COMMUNITY COLLEGE
06.2002 - 01.2003
- Demonstrate Teaching skills when instructing college course
- Utilize communication skills when instructing and answering questions for 20 college students.
- Developed College Course Achieving Financial Freedom
- Exhibited Advance teaching skills when developing and grading assignments
Roadside Road Side Advisor/ PT Training Coordinator
GM
06.1996 - 06.2002
- Served as a Phone Trainer, Mentor, and Day Host for new advisors
- Empowered by GM to make business decisions to maintain customer brand loyalty and repurchase intent
- Provided 24 hr assistance throughout the United States for General Motors Customers
- Demonstrated training skills when instructing the part time new hire training class
- Provided leadership skills when assisting new advisors with empowered decisions and answering questions
Service Request Owner
ELECTRONIC DATA SYSTEMS, EDS
06.1996 - 01.2002
- Developed a training manual for PICS operating System
- Exhibited Research and Problem Solving skills when gathering missing requirements needed to successfully process 10 request a day.
- Developed and implemented training materials for the Plant Floor Request training classes
- Utilized teaching skills when instructing three Plant Floor Training classes.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Doctor - Religious Education
Destiny Christian University
Winter Haven, FL06.2022
Master of Theology -
Destiny Christian University
Winter Haven, FL06.2020
B.B.A - Industrial Management
Davenport University
Dearborn, MI06.1996
High School Diploma -
Cass Technical High School
Detroit, MI06.1989
Skills
- Proficient in Zoom for meetings
- Microsoft Word, Excel, PowerPoint
- Training and mentoring
- Strong communication skills demonstrated when using Microsoft out and Teams to communicate with others
- Proficient in Google meet for virtual meetings and presentations
References
REFERENCES: Comcast Cable 1-866-851-0777 code 800
WCCC Workforce and Economic Development 313-496-2704
Detroit Public Schools (313) 873-3111
Timeline
Fulfillment Dispatcher, Field Traffic Controller
Comcast Cable
04.2006 - Current
Substitute Teacher
DETROIT PUBLIC SCHOOLS
09.2002 - 04.2004
Instructor
WAYNE COUNTY COMMUNITY COLLEGE
06.2002 - 01.2003
Roadside Road Side Advisor/ PT Training Coordinator
GM
06.1996 - 06.2002
Service Request Owner
ELECTRONIC DATA SYSTEMS, EDS
06.1996 - 01.2002
Doctor - Religious Education
Destiny Christian University
Master of Theology -
Destiny Christian University
B.B.A - Industrial Management
Davenport University
High School Diploma -
Cass Technical High School
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