Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Autumn Snow

Ludlow,MA

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Diligent and responsible with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

RCA

USPS
Belchertown, MA
03.2022 - Current


  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Cashier

Big Y World Class Market
Ludlow, MA
01.2021 - 01.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted over hundreds of patients per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Ice Cream Scooper

Friendlys Family Resturant
Springfield , MA
01.2019 - 03.2020
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
  • Operated cash register, taking payments and issuing customer receipts.
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Maintained cleanliness and organization in establishment.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.

Crew Member

Mcdonalds
Ludlow, Ma
03.2018 - 12.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, and collected payments via pos system
  • Worked front counter, drive-thru
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Swiftly and professionally addressed and customer complaints, escalating to management when requested.


Education

High School Diploma -

Ludlow High School
Ludlow, MA
05.2021

Skills

  • Feedback Acceptance
  • Problem Solving
  • Payment Processing
  • Customer Relations
  • Honest and Ethical
  • Policies and Procedures
  • Team Leadership
  • Always reported on time

Accomplishments

  • Achieved customer satisfaction by demonstrating customer service with accuracy and efficiency.
  • Senior year 2021 - Student of the month 4 times
  • Resolved product issue through consumer testing.

Certification

CPR and first aid trained

OSHA certified

Timeline

RCA

USPS
03.2022 - Current

Cashier

Big Y World Class Market
01.2021 - 01.2022

Ice Cream Scooper

Friendlys Family Resturant
01.2019 - 03.2020

Crew Member

Mcdonalds
03.2018 - 12.2019

High School Diploma -

Ludlow High School

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Autumn Snow