Amanda Huddleston
Patient Services Specialist
Moneta,VA
Summary
Dynamic healthcare professional with over 20 years of comprehensive experience in patient billing and customer service, dedicated to delivering compassionate and empathetic support to patients while adeptly resolving complex billing inquiries, optimizing revenue cycle management, and maintaining attention to detail in a fast-paced environment.
Dedicated patient financial specialist and customer service representative with extensive experience in managing patient billing inquires, ensuring accurate revenue cycle processes, and delivering exceptional support to enhance patient satisfaction. Proven ability to navigate complex billing systems, resolve issues promptly, and foster positive relationships, all while maintaining a patient-focused approach in a dynamic healthcare environment.
Overview
20
20
years of professional experience
1
1
years of post-secondary education
Work History
Patient Services Specialist
Quick Med Claims
Remote, PA
10.2024 - Current
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Collaborated with customers to resolve disputes.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Utilized various software programs to process customer payments.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Patient Financial Specialist I and II
NAPA Anesthesia
Remote, NY
01.2022 - 09.2024
- Expertly managed incoming and outgoing calls
- Applied a range of financial adjustments to patient balances
- Managed multiple email accounts
- Billing inquiries for patients, attorney’s offices, and insurance companies
- Worked ETM tasks in Athena
- Streamlined collection processes and effectively managed financial assistance applications, ensuring prompt responses and resolutions
- Collaborated on special projects, enhancing team productivity, and supporting co-workers with an organized approach to tasks
- Helped with training of new employees
- Generated invoices upon receipt of billing information and tracked collection progress.
- Adhered to established standards to safeguard patients' health information.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Verified insurance of patients to determine eligibility.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
- Utilized various software programs to process customer payments.
- Collaborated with customers to resolve disputes.
Accounts Receivable Specialist
NCB Inc.
Roanoke, VA
04.2022 - 10.2022
- Maintained accurate cash balances
- Greeted walk-in customers with a positive and uplifting attitude
- Addressed customer inquiries through a multi-line phone system
- Contributed to customer satisfaction by resolving account issues and facilitating new account setups
- Pulled online orders from website and then would pull products from the warehouse and then packaged and shipped the items to the customers
- Provided delivery drivers with their daily schedules and made any changes to the schedules as needed throughout the day or week
- Scheduled, rescheduled, and cancelled deliveries
- Processed refunds
- Managed end of day daily deposit and counting of cash drawer
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Entered figures using 10-key calculator to compute data quickly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Quality Control Technician
Emtech Laboratories
Roanoke, VA
08.2020 - 04.2022
- Responsible for tubing the mold with the correct size and type of tubing required
- Made sure the tubing had proper air flow
- If something were made incorrectly it would be sent back to the tech who initially made the mold to have it fixed
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Developed and implemented quality control processes to meet product standards.
Receptionist/Title Clerk/Accounts Payable and Receivable Clerk
Dominion of Bedford Inc.
Bedford, VA
02.2016 - 07.2020
- Overseen all incoming and outgoing mail
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected all forms of payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Contacted Virginia Motor Vehicle Department to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Examined and verified 15-20 titles weekly.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Tracked customer invoices to facilitate prompt and accurate payments.
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Handled day-to-day accounting processes to drive financial accuracy.
Medical Receptionist
Blue Ridge ENT & Plastic Surgery
Lynchburg, VA
01.2013 - 02.2016
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered phone calls and messages for 6-physicians ear, nose, throat and plastic surgery medical facility, scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Standard Diploma - General Studies
Staunton River High School
Moneta, VA 09.2001 - 06.2005
AAS - Business Administration
Central Virginia Community College
Lynchburg, VA 01.2024 - Current
Skills
- Customer satisfaction
- Empathetic
- Detail-oriented
- Self-driven
- Excellent verbal and written communication
- Phone etiquette
- Positive and patient attitude
- Team player
- Very quick learner
- Adaptable
- Multi-tasking
Computerprogramsandsoftware
- Microsoft Word
- Excel
- Power Point
- Outlook
- SharePoint
- OneNote
- Zoom
- Teams
- GE Centricity
- Athena IDX
- Rescunet
- Q-Vert
- EPIC
- EHR
- TriZetto
- Availity
- NaviNet
- Imagesilo
- Connex
- Workday
- Paylocity
- Ignite
- Micolab
- Medicare and Medicaid insurance portals
- UHC
- Fidelis
- Epaces
- Healthfirst
- Emblem Health
- Novitasphere
- Tricare portals
References
Available upon request.
Recognitionsandaccomplishments
- Received six recognitions with Quick Med Claims within first two months
- Promoted from Patient Financial Specialist I to II at NAPA Anesthesia
- Received many compliments from patients
Timeline
Patient Services Specialist
Quick Med Claims
10.2024 - Current
AAS - Business Administration
Central Virginia Community College
01.2024 - Current
Accounts Receivable Specialist
NCB Inc.
04.2022 - 10.2022
Patient Financial Specialist I and II
NAPA Anesthesia
01.2022 - 09.2024
Quality Control Technician
Emtech Laboratories
08.2020 - 04.2022
Receptionist/Title Clerk/Accounts Payable and Receivable Clerk
Dominion of Bedford Inc.
02.2016 - 07.2020
Medical Receptionist
Blue Ridge ENT & Plastic Surgery
01.2013 - 02.2016
Standard Diploma - General Studies
Staunton River High School
09.2001 - 06.2005
Certification
- HIPAA Compliance Certification – Various Providers.
- Diversity and Inclusion in the Workplace Certificate – Various Providers.
- Time Management and Productivity Certifications – Various Providers.
- Emotional Intelligence and Communication Skills Certification – Various Providers.
- Cultural Competency in Healthcare Certificate – Various Providers.
- Conflict Resolution and Mediation Certificate – Various Providers.
- Ethics in Healthcare Certificate – Various Providers.
- Customer Service Certification – Various Providers.
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Achieved helping new hires through effectively helping with providing detailed documented notes on all tasks.
- Received many compliments and praises from patients/customers for providing exceptional customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchLanguages
English
Native language
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