JA' LESIA BREWINGTON
Concord,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Quality Assurance Manager
Solis Group
Charlotte, NC
01.2022 - Current
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed and distributed statistical information.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Monitored staff organization and suggested improvements to daily functionality.
Office Administrator Assistant
Procure Therapeutic Agency
03.2021 - Current
- Provides administrative support to ensure efficient operation of office
- Answer phone calls, schedule meetings, and maintaining files.
Intern
Crisis Control Ministry
01.2019 - 04.2019
- Greeted potential clients on inbound calls and provided them with needed information to schedule an appointment to receive assistance as well as scheduling those appointments
- Collected data from clients and conducted interviews to bring to a higher up to determine if one qualified for assistance.
Cashier/Crew Member Trainer
Wendy’s
02.2018 - 04.2019
- Managed monies while providing excellent customer service experience to 50+ guest per day during peak times and high volume
- Trained 10 new employees on proper protocols as well as operation and maintenance of equipment.
Cashier/Customer Service
Target
11.2017 - 01.2019
- Performed cashier responsibilities including closing sales and increasing purchases by suggesting additional products to increase the customers’ experience
- Increased sales by signing customers up for Red Cards.
Cashier/Customer Service
Lowes Home Improvement
05.2017 - 11.2017
- Processed and issued money orders for customers
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Processing customer returns while assisting customers in finding the products they need.
Education
Bachelor of Science - Healthcare Management, Public Health
Winston Salem State University
2019
Skills
- SKILLS & ABILITIES
- Demonstrates proficiency in
- Microsoft Office
- Demonstrates professionalism in workplace environments
- Demonstrates excellent verbal and written communication skills
- Demonstrates detail orientated skills
Timeline
Quality Assurance Manager
Solis Group
01.2022 - Current
Office Administrator Assistant
Procure Therapeutic Agency
03.2021 - Current
Intern
Crisis Control Ministry
01.2019 - 04.2019
Cashier/Crew Member Trainer
Wendy’s
02.2018 - 04.2019
Cashier/Customer Service
Target
11.2017 - 01.2019
Cashier/Customer Service
Lowes Home Improvement
05.2017 - 11.2017
Bachelor of Science - Healthcare Management, Public Health
Winston Salem State University
Similar Profiles
Justin SolisJustin Solis
Mechanic Assistant at Gerardo SolisMechanic Assistant at Gerardo Solis
Malissa TrujilloMalissa Trujillo
The Hair Studio at Mario SolisThe Hair Studio at Mario Solis
Adrian HernandezAdrian Hernandez
Compliance Analyst at Solis Health PlansCompliance Analyst at Solis Health Plans