Peggy Shanae Vigil
San Antonio,TX
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
14
14
years of professional experience
Work History
Quality Assurance Specialist
QTC Management
San Antonio, TX
05.2021 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Fixed identified issues to increase productivity and boost workflows.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal team members to remedy issues with preemptive solutions.
Phlebotomist
Clinical Pathology laboratories
San Antonio, TX
08.2017 - 04.2020
- Daily blood draws venipuncture method, performed on pediatrics, adolescents, adults, and geriatric patients
- Data entry of patient information and payment collection if needed.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Organized daily work based on collection priority.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Phlebotomist
Labcorp
San Antonio, TX
08.2010 - 08.2017
- Blood draws from veins by vacuum tube, syringe, or butterfly
- Other test includes urine drug screens, H pylori breath test, as well as Paternity testing
- Front desk work consists of taking calls, data entry, verification of insurance and ICD 10 codes and payment collection
- Medicare administrator
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
Medicare Administrator
Ibc Insurance
San Antonio, TX
10.2008 - 07.2010
- Administrate all contracting for over eight hundred agents in eight states
- Maintain current license and E&O insurance documents for all agents
- Oversee compliance records and all updates for Medicare department
- Oversee all payroll reports for Medicare department
- Verifying eligibility for Medicare and overseeing call center atmosphere.
- Oversaw successful planning and execution of staff meetings, parties and events.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained excellent attendance record, consistently arriving to work on time
PHLEBOTOMIST
METHODIST SPECIALTY
07.2007 - 10.2008
- 100 plus blood draws daily from veins by vacuum tube, syringe, or butterfly method
- Perform venipuncture procedures on pediatric, adolescent, adult geriatric, and psychiatric ward
- Conduct standardized test, such as bleeding times, blood cultures, peak and trough drug levels
- Data entry of patient orders and billing information.
Education
Diploma -
South Texas Alliance
San Antonio, TX1998
Skills
- Skills & Abilities
- Typing speed of 50 or more WPM
- Proficient in
- Microsoft
- Proficient in Excel
- Proficient in Data Entry
- Managing groups
- Billing and coding
- Payment collection on past due accounts
- Cleaning and Sanitation
- Regulatory Compliance
- Quality Issue Identification
- Customer Service
- Data Analysis
- Adaptability and Flexibility
- Performance Monitoring
- Quality Assurance Evaluation
Timeline
Quality Assurance Specialist
QTC Management
05.2021 - Current
Phlebotomist
Clinical Pathology laboratories
08.2017 - 04.2020
Phlebotomist
Labcorp
08.2010 - 08.2017
Medicare Administrator
Ibc Insurance
10.2008 - 07.2010
PHLEBOTOMIST
METHODIST SPECIALTY
07.2007 - 10.2008
Diploma -
South Texas Alliance
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