Microsoft Office Tools, Word, Excel
Bernard Kimondo Maina
Communication And Media
Summary
Dedicated Quality Assurance Specialist, playing a pivotal role in upholding the integrity of deliverables by processing, editing, and validating reports. Actively contributing to maintaining and improving processes that drive quality outcomes. Keen eye for detail and commitment to excellence ensures reports align with client requirements, demonstrating accuracy, clarity, and compliance. Collaborating with teams to streamline workflows, identify areas for process enhancement, and implement measures that foster consistency and efficiency. Strengthening systems that support commitment to excellence.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Quality Assurance Specialist
The Jitu Staffing
04.2024 - Current
- Developed guide for managing sweeper bins and email inboxes at ACL managing 45% of all of ACL's reports.
- Ensured all tasks completed by end of day
- Structured workflow by dividing time effectively
- Prioritized tasks and streamlined processes
- Minimized delays and improved organization
- Enhanced turnaround times and smoother daily operation
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
DevReporter Correspondent
Development Through Media (DTM)
09.2023 - 12.2024
- Established relationships with sources, leading to exclusive interviews and scoops.
- Coordinated with fellow correspondents stationed in other counties to cover rural stories from multiple perspectives.
- Adapted quickly to new beats or assignments, demonstrating flexibility and commitment to excellence in journalism.
- Cultivated a strong professional network within the industry to access critical information quickly when needed for reporting purposes.
Late-night Radio Host
Urumwe FM Kenya
08.2023 - 03.2024
- Hosted the late night show, "Theegi wa Urumwe" 8:00pm-12:00am
- Created and Hosted the business filler segment "Thuguri" that ran everyday after the 7:00pm news
- Created and Hosted the "Saturday Overdose" show that ran every Saturday, 7:00pm-11:00pm
- Devised marketing and promotional campaigns to increase ratings and listener base.
- Facilitated live coverage of special events, promotions, and sports matches.
- Announced ads, song switches, and breaking news segments for radio broadcasts
- Assisted advertisers in reaching their target market through tailored ad placements during prime listening hours
Radio Show Host
Egerton Radio
11.2020 - 12.2022
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Fostered a positive work environment that encouraged collaboration among team members to consistently produce high-quality content across all aspects of the radio show production process as Senior Presenter.
- Created and hosted, The Saturday Morning Tide and The Sunday Connect show.
- Collaborated with producers to develop innovative show concepts, resulting in higher ratings and positive feedback.
- Notable achievement include, a research done in 2022 showed that my evening drive show, "The Retreat Wave" was the most listened to show
- I won two reporting grants from the Media Council of Kenya
Data Entry Clerk
Easy Safari Guide
08.2020 - 12.2022
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Education
Bachelor of Arts - Communication And Media Studies
Egerton University
Njoro 09.2018 - 02.2023
Skills
- Excellent communication abilities
- Analytical thinking
- Documentation and reporting
- Problem-solving skills
- Team leadership
- Customer service
- Decision-making
- Risk management
- Project management
- Quality assurance
- Excellent communication abilities
Software
Google Workspace
Microsoft Teams
Email Management, Gmail & Outlook
Languages
6,C2,6,C2
Certification
Salesforce Associate Certificate by Trailhead
Timeline
Salesforce Associate Certificate by Trailhead
08-2024
Quality Assurance Specialist
The Jitu Staffing
04.2024 - Current
DevReporter Correspondent
Development Through Media (DTM)
09.2023 - 12.2024
Late-night Radio Host
Urumwe FM Kenya
08.2023 - 03.2024
Radio Show Host
Egerton Radio
11.2020 - 12.2022
Data Entry Clerk
Easy Safari Guide
08.2020 - 12.2022
Bachelor of Arts - Communication And Media Studies
Egerton University
09.2018 - 02.2023
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