April Kenney
Mill Creek,WV
Summary
Dedicated to maintaining high standards and accuracy in fast-paced environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Quality Assurance Specialist
Greenfield Cabinetry
Elkins, WV
08.2022 - 03.2023
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Improved product quality and customer satisfaction by identifying and resolving defects before market release.
- Reported problems and concerns to management.
Sander
Greenfield Cabinetry
Elkins, WV
12.2020 - 03.2023
- Operated sanders, grinders and basic hand tools.
- Sanded materials to develop flush and professional finish.
- Demonstrated versatility in skillset by proficiently using both manual and power-operated sanders as needed for each job assignment.
- Proactively communicated potential issues or delays to supervisors, ensuring smooth project execution and delivery within specified timeframes.
- Increased team productivity by effectively collaborating with colleagues on large-scale projects requiring multiple sanders.
- Improved product quality by consistently sanding surfaces to achieve smooth finishes.
- Showcased strong attention to detail while performing intricate hand-sanding tasks, resulting in flawless finishes and satisfied clients.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Waitress
C&Js Restaurant
Valley Bend, WV
01.2016 - 08.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Housekeeping
Snowshoe Mountain Properties
Snowshoe, WV
12.2004 - 12.2016
- Assisted in streamlining housekeeping processes for increased efficiency during daily tasks.
- Maintained a clean and organized workspace by enforcing strict housekeeping protocols among team members.
- Improved overall cleanliness and efficiency by implementing new housekeeping protocols and procedures.
- Coordinated with housekeeping department to maintain cleanliness standards throughout the hotel property.
- Collaborated with housekeeping staff to deliver exceptional service and maintain positive working relationships.
- Ensured timely completion of all housekeeping duties, resulting in consistently positive client feedback.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
Education
GED -
Tygarts Valley High School
Mill Creek, WV06.2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Verbal communication
- Problem-solving
- Customer service
- Attention to detail
Timeline
Quality Assurance Specialist
Greenfield Cabinetry
08.2022 - 03.2023
Sander
Greenfield Cabinetry
12.2020 - 03.2023
Waitress
C&Js Restaurant
01.2016 - 08.2020
Housekeeping
Snowshoe Mountain Properties
12.2004 - 12.2016
GED -
Tygarts Valley High School