Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Interests
Michelle Deakins, CPO

Michelle Deakins, CPO

Summary

Seasoned Quality Assurance Specialist with 25+ years of experience driving excellence in client services. Highly effective at managing complex workloads, prioritizing critical tasks, and maintaining thorough standards across all reviews and auditing procedures. Proven ability to leverage strong communication and organizational skills to promote continuous improvement and implement strategies that boost team performance and operations.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Quality Assurance Specialist

AMR Clinical
09.2023 - Current
  • Led Quality Assurance (QA) and compliance for clinical operations, including conducting internal audits, collaborating with team to host external sponsor and FDA audits, investigating non-compliance and deviations, and generating Corrective and Preventive Action (CAPA) plans.
  • Drove quality protocol adherence and training by coaching staff across multiple clinics and educating employees on specific QA standards (including HIPAA, GDP, ALCOA+ and Company SOP).
  • Managed critical QA communications by providing regular updates to leadership, representing the center during external audits, and collaborating with site management on new quality implementations.
  • Ensured regulatory adherence by inspecting items, reviewing test results against established specifications, and developing supporting documentation and control processes

Clinical Research Coordinator

AMR, LLC
02.2022 - 09.2023
  • Trial Management & Compliance: Coordinated all aspects of clinical research studies, ensuring regulatory compliance with ICH/GCP and FDA regulations. Maintained accurate records, including case report forms (CRFs) and source documents, and prepared regulatory documents for submissions.
  • Study Execution & Patient Safety: Screened and consented patients, conducted study visits, and monitored patient safety throughout trials, promptly reporting all adverse and serious adverse events.
  • Collaboration & Logistics: Advised staff and investigators on protocols, facilitated daily trial activities with sponsors, and managed logistical tasks such as specimen processing and participation in initiation and investigator meetings.

Certified Optometric Technician

Grene Vision Group
06.2021 - 02.2022
  • Advanced Diagnostic & Clinical Skills: Executed full patient workups, including refraction, dilation, and advanced diagnostics (e.g., OCT, Visual Fields, IOL Master), while demonstrating working knowledge of ocular anatomy and disease.
  • EMR & Compliance Management: Expertly managed all patient data and physician scripting within NextGen EMR, ensuring strict HIPAA compliance and accurate recording of medical history.
  • Revenue Cycle & Administrative Support: Handled essential administrative functions, including patient scheduling, insurance coding, medication prior authorizations, and achieving contact lens sales goals.
  • Patient Education & Support: Provided comprehensive contact lens training and ensured positive patient engagement, comfort, and knowledge of treatment plans during clinic visits.

Certified Paraoptometric Technician

Ortiz Eye Associates
10.2013 - 06.2021
  • Conducted extensive preliminary and advanced diagnostic testing, including IOL Master, Fundus Photos, Retinal Imaging, Pachymetry, and Topography.
  • Assisted physicians directly with minor invasive procedures, managed DES treatments, and ensured a seamless clinical workflow.
  • Managed all patient administrative functions: scheduling, demographic coordination, collections, and processing pharmacy scripts and optical orders (frames and lenses).
  • Ensured a professional and positive patient experience while maintaining HIPAA compliance and supporting clinic sales and supply management.

Education

Certified Para Optometric (CPO) - Optometry

Optometric Association
10-2018

Credits Toward Associates Degree in Health Science - Health Science

Friends University
1 2000

Skills

  • Friendly, positive attitude
  • Encouraging and Courteous
  • listening and communication skills
  • Reliable assistance provider and team member
  • Teamwork and collaboration
  • Organization and Filing
  • Customer, patient and client services (25 years)
  • Problem-solving ALCOA compliance expertise
  • SOP/MOP adherence
  • HIPPA/HSP/GDP knowledgeable
  • IRB Guideline Observance
  • Time Management and Prioritization

Certification

  • CPO
  • Certified Para Optometric
  • August 2018 - August 2027

Interests

● Volunteering at Special Olympics events Enjoy hobbies that combine physical activity with outdoor exploration like hiking or jogs

● Gardening and Indoor Planting Rehabilitating and creating safe havens to help populate both Monarch and Swallowtail Butterflies

● Practicing restorative mindfulness, along with physical/mental reset through frequent yoga practice, meditation and sound baths

Timeline

Quality Assurance Specialist - AMR Clinical
09.2023 - Current
Clinical Research Coordinator - AMR, LLC
02.2022 - 09.2023
Certified Optometric Technician - Grene Vision Group
06.2021 - 02.2022
Certified Paraoptometric Technician - Ortiz Eye Associates
10.2013 - 06.2021
Friends University - Credits Toward Associates Degree in Health Science, Health Science
Optometric Association - Certified Para Optometric (CPO), Optometry

Interests

● Volunteering at Special Olympics events Enjoy hobbies that combine physical activity with outdoor exploration like hiking or jogs.

● Gardening and Indoor Planting Rehabilitating and creating safe havens to help populate both Monarch and Swallowtail Butterflies.

● Practicing restorative mindfulness, along with physical/mental reset through frequent yoga practice, meditation and sound baths.

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Michelle Deakins, CPO