Teona Davis
Wichita,KS
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
7
7
years of professional experience
Work History
Administrative Clerk
AMR Clinical Research Clinic
05.2023 - 01.2025
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Office Assistant
Home Buddy
02.2022 - 06.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Account Representative
Wolters Kluwer Tax & Accounting
06.2020 - 02.2022
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
- Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
Partner Advocate
Celebrity Cruises
08.2017 - 06.2020
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Education
High School Diploma -
Southeast High School
Wichita, KS05-2015
Skills
- Attention to detail
- Clerical support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Billing and invoicing
- Documentation and recordkeeping
- Mail routing
- Time management
- Microsoft Office
- Spreadsheets management
- Scheduling and calendar management
Timeline
Administrative Clerk
AMR Clinical Research Clinic
05.2023 - 01.2025
Office Assistant
Home Buddy
02.2022 - 06.2023
Account Representative
Wolters Kluwer Tax & Accounting
06.2020 - 02.2022
Partner Advocate
Celebrity Cruises
08.2017 - 06.2020
High School Diploma -
Southeast High School
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