Monique Estrada

• Input data and processed system change to generate accurate reports
• Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth
• Maintained proper documentation for each delivery, including invoices, receipts, and fuel quality reports
• Gained proficiency in various software applications such as Excel, QuickBooks, and other financial tools for efficient data analysis
• Maintained accurate records of purchase orders, invoices, and delivery confirmations for audit purposes

• Provide beauty services and safety/sanitation.
• Built a loyal clientele base through exceptional customer service and personalized care.
• Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
• Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Operated register to process payments and collect cash payment for order totals.
• Assisted with inventory counts and stocking of merchandise.
• Participated in community events, strengthening store's local engagement and reputation.

• Provide appropriate individual/group speech and language therapy to students consistent with speech/language goals under the direction of a state-licensed Speech-Language Pathologist (SLP)
• Assist the SLP during assessment including and not limited to assisting with formal documentation, preparing materials and performing clerical duties
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Reported on student progress, behavior, and social skills to parents.

• Customer relations via Front, Denzesk, Grasshopper, Slack, OnFleet, phone, email
• Developing process efficiency, create/modify customer orders, create excel reports, marketing.
• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

• Support student service coordinators with scheduling and tracking of 504 meetings, planning, organizing and data analysis
• Update students information into the student information system - Pathways, CalPads
• Prepare legal documents, track incoming and outgoing legal documents through Adobe Sign and Hello Sign
• Maintain department calendars, schedule 504 meetings, follow ups
• Enter and/or pull data and reports from Student Information System, Assist and support Director of Student Services and support with other duties as assigned.

• Increased graduation rates through targeted academic advising and personalized learning plans.
• Investigate student absences and withdrawals

with home visits

• Document student attendance progress in student database
• Work with local law enforcement for student retention
• Prepare documents including letters, reports, compile and analyze info, maintenance of accurate and detailed reports
• CalPads verification, research the enrollment status of students leaving our school, update state exit codes and update students information into the student information system Pathways.

• Audit all documents and reports during each student learning period ensuring completeness, accuracy and timing
• Ensuring we are in compliance with state requirements prior to our yearly state audit
• Run student attendance reports, CalPads verification
• Ensure all enrollment paperwork is complete and correct
• Data entry of student enrollment forms into the student information system - Pathways
• Schedule orientation for incoming students, comply with expulsion, English Language Learner, Special Education, 504 medical accommodations, re-enrollments and reinstating students
• Properly issue and track student work permits
• Create and file student cumulative folders.