Morgan Phillips
Maricopa,United States
Summary
Knowledgeable professional committed to collaboration, company compliance and procedures. Able to diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Providing technical and practical guidance on PC and Apple operations. Experienced in repairing, assembling and upgrading computer systems. Hardware configuration and system implementation. Experienced in SQL, Visual Studio, and Microsoft Office.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Experis Game Solutions
Tempe, AZ
10.2021 - 03.2022
- Worked with Experis from January 2019, until September of 2019, then again from October of 2021, to March of 2022
- Software quality assurance Team Lead
- Process and manage tasking and perform audits on team performance
- Detect, research and document software defects in SQL bug tracking system, including regression and verifying previously logged issues
- Perform ad-hoc testing procedures to find bugs and collaborate with other teams to identify problems and discrepancies
- Perform root cause analysis and generate bug reports.
- Provide timely communication with software test engineer regarding project status
- Review to ensure technical and legal requirements are met and maintain project confidentiality
Information Technology Service Desk
TEKsystems
Bedford, Texas, United States
12.2019 - 09.2021
- Previously worked under contract with Exelon Power from December 2019 until July 2020. Changed contracts to Bank Of America, from September 2021 until July 2021
- Contract work in a call center office environment. Responsibilities included:
- Call Center Support and client resolution, working with multiple contracts.
- Answer questions quickly and efficiently in a call center environment.
- Assist guests with questions about various company policies and processes.
- Maintain a professional and concise manner of speech over vocal and text-based communications.
- Use various Knowledge Bases and reference material quickly and concisely to answer various questions.
- Utilized ticketing and query system to log and process questions.
- Assigned with working directly with clients who had a negative experience to improve relations with, and resolve issues that clients may have had from previous tickets.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Data Entry Specialist
Walgreens Boots Alliance
Phoenix, Arizona
04.2018 - 01.2019
- Call center support and customer resolution.
- Provide quality control and customer experience for patience and pharmacists
- Interpret medical abbreviations (SIG Codes) and resolve all data entry related exceptions
- Resolve 3rd party discrepancies by reviewing and making necessary corrections.
- Provide assistance to pharmacists, patients and prescribers as needed.
- Compile, sort and verify the accuracy of data before it is entered.
- Maintain patient confidentiality
- Reviewed and verified incoming data for consistency and accuracy, ensuring compliance with company standards.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
Education
GED -
Chandler/Gilbert Community College
10.2016
Skills
- Scenario Testing
- Problem Solving
- Attention to Detail
- Root Cause Analysis
- Friendly, positive attitude
- Attention to detail
- Computer skills
- Active listening
- Verbal communication
- Teamwork and collaboration
Certification
Google IT Support Professional Certificate
Timeline
Quality Assurance Specialist
Experis Game Solutions
10.2021 - 03.2022
Information Technology Service Desk
TEKsystems
12.2019 - 09.2021
Data Entry Specialist
Walgreens Boots Alliance
04.2018 - 01.2019
GED -
Chandler/Gilbert Community College