Andy Truong
Sales/Hospitality
Westminster,CA
Summary
I am a Jack of all trades, and I love to learn. I’m also an ambitious individual who is seeking employment within an established company to showcase my customer service, communication, consultation, and sales skills. I am passionate about gaining knowledge because the more I know the more I grow. I have had an array of experience in many different fields related to this position, and I believe I would be a great addition to your team!
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
E-Commerce Operations Manager
Family Business
Fountain Valley, CA
07.2020 - Current
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Created and launched new online marketing strategies, resulting in $190,000 in sales in one year on one store out of seven stores we have open.
- I also am the customer relations and personally interact with all of my buyers on every store via instant message.
Corporate Trainer
Eighty6 Marketing
Anaheim, CA
12.2017 - 08.2019
- My job was to get gather personal information, process and verify a guest's credit with their consent, in order to proceed in purchases on cellphones from multiple big providers such as Verizon, Sprint, and AT&T
- In this job, I was able to broaden my knowledge in sales, HR and Compliance
- I was trained and was given the privilege to assist with Developing and leading group training courses to align with corporate sales and service goals.
Sushi Chef
Roy's Hawaiian Fusion, Fashion Island
01.2016 - 07.2018
- My daily tasks were to clean, prepare food for the rush, entertain guests, and then clean again. Sanitization is extremely important always.
- Speed, quality, and experience is my specialty
- Making extravagant appearances on my dishes to ensure an amazing visual and taste for our guests.
- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Carefully handled various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Collaborated with staff members to create meals for large banquets.
Investor Relations/Sales
Elite Aerospace Group
Irvine, CA
04.2014 - 07.2016
- I oversaw cold calling/contacting and building rapport with accredited investors
- I provided opportunities in long term investments for a growing aerospace manufacturer
- We made parts for people such as SpaceX, Boeing, and Ratheon
- I was able to make the company a total of $150,000 in the first week I started and was awarded 15000 shares in the company as a reward.
Education
No Degree - Business Marketing/Computer Sciences
Golden West College
Huntington Beach 06.2020 - Current
High School Diploma -
Arnold O. Beckman
Irvine, CA 08.2005 - 01.2009
Skills
Account management
Customer Relations
Microsoft Outlook, Word and Excel
Cash Handling
Excellent time management skills
Complaint resolution
Technical Support
Effective problem solver
Research and due diligence
Hobbies - Cooking
I've been a cook/chef for a very long time, I've put down the apron and knives in the last couple of years, but nothing can replace what I have learned. Now at home I always have great tasting meals and I can pick up recipes and modify them for fun. It's really fun to teach and show things off to people that you only pick up in a professional restaurant setting. It's an irreplaceable skill and some may say the best way to someones heart is their stomach.
Timeline
E-Commerce Operations Manager
Family Business
07.2020 - Current
No Degree - Business Marketing/Computer Sciences
Golden West College
06.2020 - Current
Corporate Trainer
Eighty6 Marketing
12.2017 - 08.2019
Sushi Chef
Roy's Hawaiian Fusion, Fashion Island
01.2016 - 07.2018
Investor Relations/Sales
Elite Aerospace Group
04.2014 - 07.2016
High School Diploma -
Arnold O. Beckman
08.2005 - 01.2009