Mark Thomas
Chef
Harrison,Ohio
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Head Chef and General Manager
Hammann's Butcher Shop, Deli And Catering
Fairfield, OH
08.2014 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Sous Chef
Chartwells Compass Group
Highland Heights, KY
08.2012 - 08.2014
- Planned and directed high-volume food preparation in fast-paced environment.
- Collaborated with staff members to create meals for large banquets.
- Disciplined and dedicated to meeting high-quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Butcher Shop Clerk
R & R Quality Meats
Cincinnati, OH
06.2000 - 05.2010
- Restocked products based on available inventories and customer demands.
- Priced 100 orders daily by correctly wrapping, weighing and labeling cuts.
- Fulfilled over 30 daily orders worth up to $200 with 100% accuracy.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Cut meats to customer specifications and answered questions about specialty products.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Prepared 30 customized meat orders, cut requests and wholesale services daily.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to company standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
Associate of Applied Business - Culinary Arts
Cincinnati State Technical And Community College
Cincinnati, OH 04.2010 - 06.2012
Skills
Performance improvement
Client account management
Food preparation and safety
Project Management
Recipes and menu planning
Relationship building
Business Development
Deadline-oriented
Operations management
Staff training/development
Efficient multi-tasker
Product development
Consistently meet goals
Verbal and written communication
Coaching and mentoring
Certification
ServSafe Manager Certified
Timeline
Head Chef and General Manager
Hammann's Butcher Shop, Deli And Catering
08.2014 - Current
Sous Chef
Chartwells Compass Group
08.2012 - 08.2014
Associate of Applied Business - Culinary Arts
Cincinnati State Technical And Community College
04.2010 - 06.2012
Butcher Shop Clerk
R & R Quality Meats
06.2000 - 05.2010