Faith Canada
Monroe,United States
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Pearl Interactive Network (Remote)
Monroe, LA
02.2022 - 08.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided accurate information about products and services to customers.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Identified areas of potential fraud or abuse in claims processing activities.
- Coordinated with other departments within the organization regarding issues related to policy administration.
Customer Service Associate
Accenture (Remote
Monroe , LA
10.2022 - 02.2023
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Responded to customer calls and emails to answer questions about products and services.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved customer inquiries in a timely manner.
Customer Service Representative
Old Navy
05.2022 - 10.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
Key Holder
Ace Cash Express
West Monroe, 71202
08.2020 - 03.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
Key Holder
Express Check Advance
West Monroe, Louisiana
02.2019 - 03.2020
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Customer Service Representative
Foot Locker
03.2015 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Recommended accessories and complementary purchases to boost revenue.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained records related to sales, returns and inventory availability.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
Wossman High School
Monroe, LA05.2017
Skills
- Skilled collaboration
- Complaint resolution
- Live chat support
- Technical support
- Microsoft outlook
- Problem-solving
- Problem resolution
- Researching
- Consultative sales
- Dispute resolution
- Active listening
- Team development
- Self-awareness
- Ethical leadership
- Cash handling
- Drawer counting
- Opening and closing coordination
- Safety enforcement
- Alarm systems
- Customer service
- Training and mentoring
- Team member development
- Sales coaching
- Customer service management
- Cash handling accuracy
- Rapid and adaptive
- High Achiever
Timeline
Customer Service Associate
Accenture (Remote
10.2022 - 02.2023
Customer Service Representative
Old Navy
05.2022 - 10.2022
Customer Service Representative
Pearl Interactive Network (Remote)
02.2022 - 08.2024
Key Holder
Ace Cash Express
08.2020 - 03.2022
Key Holder
Express Check Advance
02.2019 - 03.2020
Customer Service Representative
Foot Locker
03.2015 - 02.2018
High School Diploma -
Wossman High School