Verified patient orders by obtaining the necessary documentation from clinics and prescribers, ensuring compliance and timely processing.
Managed inbound and outbound clinic communications, resolved documentation issues, submitted feedback, and facilitated efficient order completion.
Provided exceptional customer service, maintaining a five-star standard through effective communication, and prompt issue resolution.
Workforce Staffing Admin
Amazon
Aurora, Colorado
10.2023 - 01.2024
Sourced, interviewed, and processed candidates for various positions, focusing on fulfilling labor orders and aligning roles with candidates' skills, qualifications, and goals
Represented the organization at career fairs and industry events, showcasing warehouse positions, connecting with potential candidates, and promoting career opportunities
Organized events and tours to inform warehouse employees about referral bonuses and internal promotions and explained day-to-day operations to external recruiters to ensure clear understanding and engagement
Employee Spaces Coordinator
Vail Resorts
Broomfield, Colorado
06.2022 - 09.2023
Orchestrating a comprehensive onboarding experience for new hires, managing tasks such as issuing security badges, completing I-9 forms, conducting office tours, and addressing inquiries about benefits, total rewards, and facility usage
Leveraged cross-departmental relationships to improve business operations by connecting employees to the right contacts, formally introducing colleges to promote collaboration, and helping remote employees make connections outside of their teams when visiting the office
Updated office and mailroom procedures to accommodate a hybrid work model
Coordinated hybrid engagement events that bridged the gap between virtual and physical interactions, fostering connections through innovative technology
Managed conference room scheduling to ensure seamless meetings and events, optimizing space usage to meet the organization's needs
Supervised front desk operations as needed, ensuring efficient handling of tasks, inquiries, and visitor interactions to maintain a welcoming reception environment
Operations Assistant
Amazon
Broomfield, Colorado
03.2020 - 06.2022
Led and supervised a team of over 75 associates in daily operations, ensuring productivity, quality, and safety standards were consistently met in a fast-paced warehouse environment
Proactively engaged with associates, strategically staffing them for optimal performance, and finding continuous areas of improvement by analyzing feedback, conducting walkthroughs, and encouraging anonymous insights
Studied daily and monthly data to advance operations and identify gaps, driving substantial enhancements through regular and extensive research