Paula Lowe
Kennewick,WA
Summary
Dedicated Community Outreach Specialist with expertise in client education, relationship management, and compliance assurance. Proven ability to manage high-volume scheduling and effectively engage with the public.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic Community Outreach Specialist
Humane Society of Vero Beach & Indian River County
Vero Beach, Florida
12.2025 - 06.2026
- Handled animals of varying temperaments using approved techniques to minimize stress and ensure safety, health, and welfare protocols.
- Assisted clinic technicians with exams by weighing animals, holding them as they received their vaccinations, and administering preventatives.
- Managed high-volume clinic appointment scheduling for 65-70 animals per week.
- Documented and entered animals' charts into Pet Point, supporting outreach program coordination and reducing data entry errors by 15%.
- Served as a liaison between the organization's leadership team and members of the public.
- Educated visitors and callers about the benefits of Spaying/Neutering, microchipping, vaccinating, and other preventative services provided by the clinic.
Front Office Manager
Westmark Development
Vero Beach, Florida
06.2021 - 03.2024
- Managed the daily operations of the front office, including greeting guests, answering phone calls, and responding to emails.
- Supervised the preparation of guest bills and invoices, ensuring accuracy before issuing them to guests.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Developed and maintained relationships with vendors for office supplies and services.
Business Owner
Animal Talk Caregiving, LLC/Rover.com
Vero Beach, Florida
12.2015 - 11.2025
- Developed and updated website and social media profile pages to market products and services.
- Maintained relationships with key clients to secure repeat business.
- Established pricing structures for products and services.
- Organized events such as trade shows, conferences, and workshops.
- Ensured compliance with all local laws and regulations related to the business operations.
- Resolved issues quickly through meticulous research and quick decision-making.
Education
Master of Science - Environmental Policy & Management
American Public University
Charles Town, WV10-2020
Bachelor of Science - Environmental Studies
American Public University
Charles Town, WV05-2016
High School Diploma -
Liverpool High School
Liverpool, NY06-1987
Skills
- Community engagement
- Client education
- Event coordination
- Partnership development
- Relationship management
- Compliance assurance
- Data management
- Problem solving
Certification
- I have been certified by The National Society of Leadership and Success through APUS in 2023.
Timeline
Clinic Community Outreach Specialist
Humane Society of Vero Beach & Indian River County
12.2025 - 06.2026
Front Office Manager
Westmark Development
06.2021 - 03.2024
Business Owner
Animal Talk Caregiving, LLC/Rover.com
12.2015 - 11.2025
Master of Science - Environmental Policy & Management
American Public University
Bachelor of Science - Environmental Studies
American Public University
High School Diploma -
Liverpool High School