Ethan Muniz
Student
Columbus,GA
Summary
Knowledgeable and dedicated customer service professional. Solid team player with a positive demeanor and skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing a business.
Overview
2
2
years of professional experience
Work History
Volunteer Customer Service Liason
Pioneer Little League
Columbus, GA
06.2019 - 11.2019
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Effective liaison between customers and internal departments.
- Exhibited high energy and professionalism when dealing with clients and staff.
Volunteer Guest Service Representative
National Infantry Association
Columbus, GA
08.2018 - 05.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events.
- Provided each guest with list of upcoming events upon arrival.
Volunteer Food and Beverage Coordination
Thunder In The Valley
Columbus, GA
08.2017 - 05.2018
- Trained new staff members on company policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Integrated service and team management strategies to boost business profits.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
Education
No Degree - Film And Media Production
Columbus State University
Columbus, GA 08.2021 - Current
Skills
Order fulfillment
Stocking and replenishing
Training development aptitude
Stock management
Money handling abilities
Timeline
No Degree - Film And Media Production
Columbus State University
08.2021 - Current
Volunteer Customer Service Liason
Pioneer Little League
06.2019 - 11.2019
Volunteer Guest Service Representative
National Infantry Association
08.2018 - 05.2019
Volunteer Food and Beverage Coordination
Thunder In The Valley
08.2017 - 05.2018