Open To Work
Gabriel Batista
Lakeland,FL
Without commitment, you'll never start, but more importantly, without consistency, you'll never finish,"
Denzel Washington
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leave4-day work weekFlexible work hoursCareer advancementPersonal development programsCompany CultureSummary
Bilingual professional with 4 years of high-performing sales and call center experience and over 15 years of leadership expertise. Recognized for driving team performance, recruiting and developing top talent, and engaging effectively with clients. Skilled in managing communications across campaigns, providing exceptional customer service, and improving operational efficiency. Proficient in CRM systems, Microsoft Office, SharePoint, Power BI, and Webex for training, coaching, and reporting. Trained in Six Sigma and Kaizen methodologies to implement continuous improvement and process optimization. Consistently exceeds Key Performance Indicator's (KPI) and achieves measurable results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Independent Market Analysis & Investment Research
Self-Directed
10.2025 - Current
- Conduct ongoing market analysis across equities, digital assets, and commodities using technical indicators and price action.
- Evaluate market trends, volatility, and risk factors to support informed investment decisions.
- Apply disciplined risk management, position sizing, and performance tracking methodologies.
- Maintain detailed analysis records and review outcomes to support continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Inside Sales Supervisor
Spectrum
04.2022 - 08.2025
- Led bilingual team's of 15+ employees, driving sales of Mobile, Internet, Video, Home Phone, and wireless devices.
- Participated in Stage 1 recruitment: attracting, interviewing, onboarding, and coaching talent to build and retain high-performing staff.
- Managed daily communications, meetings, training, and coaching sessions using Microsoft Office and Webex.
- Engaged with prospective and current students, parents, and clients to provide exceptional service and support.
- Tracked KPI's daily, weekly, and monthly using CRM Systems, Microsoft Office, SharePoint, and Power BI.
- Increased team KPI's achievements by 10% throughs effective coaching, mentorship and leadership.
Inbound Sales Representative
Spectrum
02.2021 - 04.2022
- Top performer sales agent, promoted to Inbound Bilingual Sales Supervisor within 9 months.
- Contributed to generating over $10 billions in mobile revenue for the company.
- Elevated sales results through enhanced product knowledge gained from continuous training.
- Addressed customer inquiries swiftly, meeting all turnaround time requirements.
- Recorded comprehensive details of calls and interactions to support service excellence.
- Served as a mentor and coach to others agents.
Senior Lead Technician
Medtronic
05.2005 - 07.2020
- Directed a team of over 80 employees, ensuring quality, safety, and compliance.
- Implemented Six Sigma and Kaizen methodologies along with Root Cause Analysis to optimize processes and efficiency.
- Developed and delivered comprehensive team training programs to enhance operational performance and sustain excellence.
Education
High School Diploma -
2003
Skills
- Bilingual Communication (English/Spanish)
- Recruiting, Onboarding & Talent Development
- Customer Service & Client Engagement
- Team Leadership & Development (15 employees)
- CRM Systems (Salesforce, Kronos)
- KPI Tracking & Performance Analysis (Microsoft Office, SharePoint, Power BI) - Virtual & In-Person Training and Coaching
- Process Improvement & Kaizen Methodology
- Six Sigma & Quality Assurance
- Rapid Career Advancement & Top Performer Recognition
Accomplishments
- Ranked #1 Inbound Sales Bilingual/English Supervisor 2024 Riverview, FL
- Rated Top #5 Bilingual/English Supervisor in Spectrum nationwide (2024)
- Collaborated with team of 6 in the development of SEAL SIX project to help increase team KPI's achievement by 10%.
Certification
- Certified Senior Lead Technician Medtronic - 2009
- Six Sigma Training Medtronic Certificate - 2010
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Independent Market Analysis & Investment Research - Self-Directed
10.2025 - Current
Inside Sales Supervisor - Spectrum
04.2022 - 08.2025
Inbound Sales Representative - Spectrum
02.2021 - 04.2022
Senior Lead Technician - Medtronic
05.2005 - 07.2020
Wilbur L. Cross High School - High School Diploma,